Enterprise Customer Success Manager at Atlan

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, DataIndustries

Requirements

Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions
Experience in data governance, data quality, or related fields is preferred
Strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt, etc
Passionate advocate for data collaboration and customer success
Strategic thinking skills to translate customer needs into actionable insights and product improvements

Responsibilities

Uncover customers' unique needs and propose strategic solutions to maximize value from Atlan
Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels
Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support
Share customer success stories and inspire the global data community to embrace Active Metadata Management
Guide data teams toward better collaboration and governance in the Active Metadata Management revolution
Become a trusted advisor to Atlan's customers, including Fortune 500 companies and innovative startups
Directly impact customer ROI by helping them achieve data-driven success through effective metadata management
Influence the evolution of Atlan's solutions with insights and expertise

Skills

Key technologies and capabilities for this role

SnowflakeBigQueryTableauLookerdbtData GovernanceData QualityCustomer SuccessClient ConsultingStrategic Thinking

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What is the salary for this role?

This information is not specified in the job description.

What skills and experience are required for the Enterprise Customer Success Manager role?

Proven experience in Customer Success or Client Consulting roles focused on data/technology solutions is required, with preference for experience in data governance or data quality. A strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt is needed, along with strategic thinking skills.

What is the company culture like at Atlan?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Manager position?

Candidates with proven experience in Customer Success or Client Consulting in data/technology, knowledge of data governance and tools like Snowflake and dbt, and strategic thinking to drive customer ROI stand out.

Atlan

Unified platform for data management and collaboration

About Atlan

Atlan offers a platform for data management that helps teams access and understand their data while promoting collaboration. Its unique data catalog organizes metadata, reducing data silos and integrating with various industry tools to create a comprehensive data stack. The company uses a pay-as-you-go revenue model, making it flexible for businesses of all sizes, and is known for its strong customer service with quick response times. Atlan's goal is to streamline data management processes, enhancing data accessibility and collaboration for organizations.

Singapore, SingaporeHeadquarters

2019Year Founded

$195.5MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees