Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, DataIndustries
Requirements
- Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions
- Experience in data governance, data quality, or related fields is preferred
- Strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt, etc
- Passionate advocate for data collaboration and customer success
- Strategic thinking skills to translate customer needs into actionable insights and product improvements
Responsibilities
- Uncover customers' unique needs and propose strategic solutions to maximize value from Atlan
- Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels
- Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support
- Share customer success stories and inspire the global data community to embrace Active Metadata Management
- Guide data teams toward better collaboration and governance in the Active Metadata Management revolution
- Become a trusted advisor to Atlan's customers, including Fortune 500 companies and innovative startups
- Directly impact customer ROI by helping them achieve data-driven success through effective metadata management
- Influence the evolution of Atlan's solutions with insights and expertise
Skills
Snowflake
BigQuery
Tableau
Looker
dbt
Data Governance
Data Quality
Customer Success
Client Consulting
Strategic Thinking
Atlan
Unified platform for data management and collaboration
About Atlan
Atlan offers a platform for data management that helps teams access and understand their data while promoting collaboration. Its unique data catalog organizes metadata, reducing data silos and integrating with various industry tools to create a comprehensive data stack. The company uses a pay-as-you-go revenue model, making it flexible for businesses of all sizes, and is known for its strong customer service with quick response times. Atlan's goal is to streamline data management processes, enhancing data accessibility and collaboration for organizations.
Singapore, SingaporeHeadquarters
2019Year Founded
$195.5MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees
Benefits
Remote Work Options
Risks
Emerging startups with similar capabilities could dilute Atlan's market share.
Rapid AI evolution may require Atlan to invest heavily in R&D.
Over-reliance on key partnerships poses risks if terms change or dissolve.
Differentiation
Atlan offers a unique data catalog that organizes and activates metadata effectively.
The platform integrates seamlessly with tools like Slack, Snowflake, and Tableau.
Atlan provides a personalized, collaboration-first experience for data management.
Upsides
Atlan raised $105M in Series C funding, boosting its valuation to $750 million.
The demand for data democratization tools is increasing, benefiting Atlan's offerings.
Growing interest in AI and machine learning enhances Atlan's data processing capabilities.
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