Enterprise Customer Success Manager at Perplexity AI

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
Proven track record of driving enterprise-level satisfaction, growth, and retention
Excellent communication and presentation skills, with the ability to engage C-level executives
A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives
Ability to work under pressure, thriving in demanding environments
Ability to work independently and as part of a collaborative team
Proficiency in CRM systems and customer success tools

Responsibilities

Execute the Enterprise customer success strategy developed by leadership
Serve as a primary point of contact for key enterprise clients
Drive initial enablement through high quality onboarding and training
Identify and support opportunities for growth and client expansion
Manage retention, working with clients to quantify value delivered
Advocate for client needs, and collaborate with cross-functional teams to drive product development
Monitor and report on established key performance indicators, analyze data to identify trends

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementCRMOnboardingClient RetentionGrowth StrategiesC-level CommunicationData AnalysisKPI ReportingCross-functional Collaboration

Questions & Answers

Common questions about this position

What is the salary range for the Enterprise Customer Success Manager role?

The cash compensation range for this role is $150,000 - $190,000, with equity possibly included in the total compensation package.

What benefits are offered for this position?

Benefits include comprehensive health, dental, and vision insurance for you and your dependents, plus a 401(k) plan.

Is this role remote or does it require office work?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need 5+ years in Customer Success or Account Management at scaling tech companies with enterprise clients, a proven track record of driving satisfaction, growth, and retention, excellent communication and presentation skills for C-level executives, and the ability to work independently in ambiguous, high-pressure environments.

What is the company culture like at Perplexity AI?

Perplexity values impact at scale, velocity and ownership, curiosity, speed, quality, and working with cutting-edge tech in applied LLMs.

Perplexity AI

Advanced answer engine providing reliable information

About Perplexity AI

Perplexity AI provides an advanced answer engine that delivers accurate and reliable responses to user queries. The platform uses current sources to ensure the information is both precise and relevant. It caters to a wide audience, including individuals looking for quick answers and businesses needing detailed information. Unlike many competitors, Perplexity AI emphasizes high-quality, source-backed answers, making it a valuable resource for users seeking trustworthy data. The company's goal is to meet the increasing demand for immediate access to reliable information, generating revenue through subscription fees, advertising, and partnerships.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$890MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Risks

Pending copyright infringement class action poses legal and financial challenges.

Competition from Google's AI Mode could impact user retention and market share.

Otterly.AI's brand visibility tool may pressure Perplexity to maintain high performance.

Differentiation

Perplexity AI integrates large language models with search engines for precise responses.

The platform offers an open-source environment, enhancing public access to AI tools.

Perplexity's strategic acquisition of Carbon boosts its data connectivity capabilities.

Upsides

Partnership with Tripadvisor enhances travel planning with personalized recommendations.

$500M funding round increases valuation to $9 billion, supporting growth and innovation.

Integration with FactSet attracts financial clients with enhanced data accessibility.

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