Enterprise Architect - High Tech, Telco, Media

Employment Type: Full-time Location Type: Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is seeking Enterprise Architects with extensive experience in High Tech, Telco, and Media organizations to join our team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical and business leaders of our largest customers by developing cross-functional strategies and solutions.

Our team brings technical expertise, real-world experience, strong executive engagement skills, innovation, and a growth mindset to help our customers understand the opportunities of the “platform of platforms” vision. We act as technical leaders for our customer's most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practices and industry standards to build customer trust and architect best-in-class solutions.

While collaborating with organizations, foundations, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures, strategies, and a vision that are both written and verbal, to audiences up to and including the CIO/CTO and leaders of line of business. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.

What you get to do in this role:

• Engage with executives to identify pain points and opportunities to deliver on their mission and then translate them into solutions from ServiceNow.
• Work with a wide variety of High Tech, Telco, and Media organizations, colleagues, and partners to help them understand the power of the Now platform and the potential opportunities of the future of work.
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including Business Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions.
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape.
• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels.
• Work with architecture development methods, modeling approaches, and architecture patterns for integration.
• Interact at multiple levels within a High Tech, Telco, and Media organization (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
• Provide thought leadership and collaborate with internal ServiceNow business units.
• Identify, lead, and contribute to the creation of best practices, white papers, workshops, etc.
• Help organizations understand how ServiceNow AI's strategy can accelerate them to value.

Qualifications

To be successful in this role you have:

• An entrepreneurial mindset.
• Delivered Digital Business Transformation leveraging the ServiceNow platform.
• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals.
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills.
• An i...