Enterprise Account Manager at Signal

New York, New York, United States

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$130,000 – $150,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, SoftwareIndustries

Requirements

Sophisticated understanding of how to navigate large organizations
Experience in selling and upselling enterprise software
Ability to take a variety of stakeholders from the C-suite to analysts on a digital transformation journey
Enjoy learning new technologies and how they can deliver customer value
Eager to understand a product roadmap and customer needs and triangulate between the two
Seasoned Enterprise Account Manager with a deep, consultative approach to client relationship management
Excel at navigating large organizations
Proven track record of advising C-suite executives and other senior stakeholders on Reputation and Risk
Expertise in selling and upselling enterprise software and services
Ability to drive strategic, long-term partnerships

Responsibilities

Oversee the full commercial relationship with enterprise accounts worth ~£3M to £5M, driving strategic growth initiatives, multi-year partnerships, and executive alignment
Lead renewal and expansion strategies focusing on increasing account value, customer lifetime value (CLV), and Signal AI’s footprint within each organization
Anticipate Client requirements by gaining an in-depth understanding of their industry and business challenges and demonstrating the impact that Signal AI is making on the Client’s business outcomes
Serve as a trusted business advisor, providing data-driven insights, industry expertise, and strategic recommendations that help clients maximize the value of Signal AI’s platform
Work proactively to anticipate future challenges and opportunities, delivering consultative solutions beyond immediate product needs
Engage and influence C-suite executives and senior decision-makers, positioning Signal AI as a mission-critical, strategic partner in their digital transformation and intelligence strategies
Stay ahead of industry trends, competitive dynamics, and AI-driven market shifts to provide clients with forward-thinking insights that strengthen Signal AI’s positioning as an industry leader
Develop and execute a comprehensive account retention strategy in collaboration with Customer Success, Client Services, and the broader Impact Team to drive long-term client engagement and growth
Develop a deep understanding of the stakeholder landscape and strategic priorities within clients, identifying opportunities to strengthen and expand relationships across all levels
Develop and execute a holistic growth strategy for enterprise accounts, identifying new business opportunities, expanding account penetration, and driving complex, high-value deals that align with client business objectives
Manage stakeholder expectations internally and externally, taking in a variety of opinions and synthesising the key outcomes for success
Foster clear, effective communication across internal and external stakeholders, ensuring alignment and transparency in managing complex, evolving accounts
Act as a senior Account Manager within the commercial organization, mentoring cross-functional teams

Skills

Key technologies and capabilities for this role

Enterprise Account ManagementEnterprise Software SalesUpsellingC-suite EngagementConsultative SellingClient Relationship ManagementStrategic PartnershipsDigital TransformationRenewal StrategiesExpansion Strategies

Questions & Answers

Common questions about this position

What is the salary range for the Enterprise Account Manager position?

The salary range is $130K - $150K.

Is this role remote or hybrid, and where is it located?

The position is hybrid.

What key skills and experience are required for this role?

Candidates need experience navigating large organizations, selling and upselling enterprise software, managing client relationships with a consultative approach, and engaging C-suite executives on digital transformation, Reputation and Risk.

What is the company culture like at Signal?

Signal offers an open and unconventional workplace with an inclusive environment that welcomes skills and experiences from diverse backgrounds.

What makes a strong candidate for this Enterprise Account Manager role?

A strong candidate is a seasoned professional with a proven track record in enterprise account management, consultative client relationships, driving renewals and expansions for accounts worth ~£3M to £5M, and providing strategic advice to C-suite executives.

Signal

Privacy-focused messaging platform with encryption

About Signal

Signal provides a messaging platform that prioritizes user privacy through end-to-end encryption. This means that messages and calls made through Signal are secure and can only be accessed by the intended recipients, ensuring that even Signal cannot read users' messages. The platform includes features like voice and video calls, group chats, and encrypted stickers, all available without long-distance charges. What sets Signal apart from its competitors is its nonprofit status, which allows it to operate independently without relying on advertising or user tracking for revenue. Instead, it is funded by grants and donations from users and supporters. The goal of Signal is to offer a secure and private communication service for individuals and groups who value their privacy.

Indianapolis, IndianaHeadquarters

2013Year Founded

$48.6MTotal Funding

ANGELCompany Stage

Consumer Software, CybersecurityIndustries

51-200Employees

Benefits

Remote work flexibility

Healthcare, vision, and dental

401(k)

Risks

Removal from Apple's App Store in China limits Signal's market reach.

Competitors adopting post-quantum encryption may pressure Signal to innovate quickly.

Geopolitical tensions could lead to increased scrutiny on encrypted messaging apps.

Differentiation

Signal offers end-to-end encryption by default, ensuring maximum privacy for users.

Signal operates as a nonprofit, relying on donations rather than ads for revenue.

Signal's independence from major tech companies enhances its credibility in privacy protection.

Upsides

Increased adoption of encrypted apps post-'Salt Typhoon' boosts Signal's user base.

NIST's post-quantum standards offer Signal a chance to enhance encryption security.

Growing privacy concerns highlight Signal's value as a privacy-centric platform.

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