Enterprise Account Manager at Comcast

St Paul, Minnesota, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Requirements

Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance
Ability to work nights and weekends, variable schedule(s) and overtime as necessary
Understand Comcast's Operating Principles and apply them to job performance
Enthusiasm for learning, using and advocating Comcast's technology, products and services, especially digital tools
Ability to collaborate with Sales, Finance and Operations leadership
Capability to position and sell services to C-level and Executive level personnel

Responsibilities

Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities
Renew customer contracts to protect and grow existing revenue streams
Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts
Initiate and deliver proposed solutions to meet customer needs related to Advanced Voice, Metro Ethernet or other Business Class products
Maintain customer satisfaction and serve as the primary escalation point for customer issues
Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment
Collaborate with Sales, Finance and Operations leadership to develop specific account management plans and overall strategy to optimize sales and retention opportunities
Position and sell Comcast Business Class services across multiple organizational levels
Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate goals
Own the customer experience, prioritizing seamless digital options and customer promotion of products/services
Participate actively in the Net Promoter System through huddles, call backs and feedback elevation
Drive results and growth while supporting a culture of inclusion
Perform other duties and responsibilities as assigned

Skills

account management

sales leadership

revenue growth

customer relationship management

contract renewal

sales quota

Metro Ethernet

Advanced Voice

Business Class products

escalation management

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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