Enterprise Account Executive at PagerDuty

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital Operations, SaaSIndustries

Requirements

Proven track record of acquiring new business and driving growth within existing accounts
Experience selling SaaS products to Enterprise-level organizations (target accounts with $500 million+ in revenue)
Ability to manage approximately 12-20 key accounts, balancing new business acquisition and expansion in current accounts
Skills in navigating multi-product solutions and engaging with various stakeholders across new and existing accounts
Tech savvy to influence potential and current customers
Customer-centric sales approach with emphasis on delivering exceptional experiences

Responsibilities

Highlight the unique value of PagerDuty's products and services, addressing challenges of new prospects and evolving needs of existing customers (Value Selling)
Build long-term relationships by solving customer pain points with tailored solutions and positioning PagerDuty as a strategic partner
Establish and maintain strong, consultative relationships with new prospects and existing clients (Sales Effectiveness)
Drive new business and expand existing accounts by identifying upsell and cross-sell opportunities
Manage complex, multi-product sales cycles across new and existing accounts, focusing on strategic outcomes
Lead high-level conversations with senior executives (VP+) to drive interest, align initiatives, and secure support
Present tailored solutions, building credibility, trust, and demonstrating value
Acquire new logos while nurturing and expanding relationships within existing accounts (Account Growth & Acquisition)
Utilize inbound and outbound prospecting, including marketing, alliances, and BDR programs, to identify and qualify new opportunities
Develop tailored strategies to penetrate target accounts and identify decision-makers, influencers, and key stakeholders
Collaborate with internal teams for effective territory and account management
Drive sales cycles by ensuring accurate forecasting, managing pipelines, and closing deals with new and existing customers (Sales Execution)
Coordinate with internal teams to meet customer needs and fulfill commitments for long-term growth
Document key customer interactions

Skills

SaaS Sales

Enterprise Sales

Account Management

New Business Acquisition

Pipeline Management

Customer Relationship Management

Multi-Product Sales

Stakeholder Engagement

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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