Engineering Technician (Government) at AT&T

Columbia, Maryland, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

GovernmentIndustries

Requirements

TS/SCI clearance with polygraph
Experience with an understanding of the concepts, procedures, and guidelines to solve highly complex problems in the maintenance and hardware/software network infrastructure
High school Diploma/GED
Office presence a minimum of 5 days per week in Ft. Meade, MD 20755 (no relocation offered)

Responsibilities

Provide system assembly, maintenance, troubleshooting, and shipping
Provide system and component assembly, disassembly, unit testing, life cycle support, and transition to operations
Assist with software upgrades as requested by the Government
Assist with software maintenance teams to troubleshoot software defects (at the Government’s discretion)
Support software/TAG upgrades
Monitor operational capability of large-scale computer systems and the health of systems using Government-provided tools, including power, cooling, and applications
Watch status screens to detect hardware or application failures that reduce processing capability
Alert appropriate support personnel when alerts are detected and record their timeframes
Provide daily pass-down reports for the next shift and Government personnel
Interface with facilities personnel (Government and contractor) to ensure continuous system operation
Track daily metrics and provide monthly status reports
Report all software problems to appropriate teams
Provide daily progress/status reports by shift to appropriate Government personnel
Assist the Government with improving requalification test and processes to improve systems stability and longevity
Participate in familiarization training and other forms of training as required to support operational systems
Participate in team meetings to ensure integration planning and maintenance implementation meet Government support requirements

Skills

Key technologies and capabilities for this role

LinuxWindowsUNIXHPCNetworkingTroubleshootingSystem AssemblyUnit TestingSoftware UpgradesSoftware Maintenance

Questions & Answers

Common questions about this position

Is this position remote or does it require office presence?

This position requires office presence a minimum of 5 days per week and is only located in Ft. Meade, MD 20755. No relocation is offered.

What are the main responsibilities of the Engineering Technician role?

Responsibilities include system assembly, maintenance, troubleshooting, shipping, monitoring operational capability of large-scale computer systems, alerting support personnel, providing reports, and assisting with software upgrades and facilities interface.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What is the company culture like at AT&T Global Public Sector?

The company is dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to shared values, and dedicated to customers’ missions.

What makes a strong candidate for this Engineering Technician position?

Strong candidates have hands-on experience with assembly, testing, troubleshooting, and maintenance of large-scale computer systems and networks, ability to work closely with government and contractor teams, and familiarity with monitoring tools in HPC environments.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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