Engineering Manager, Training

Canada

Apply with AI Apply

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, BiotechnologyIndustries

Requirements

Candidates should have experience leading a team of engineers and a strong product engineering mindset with a focus on prioritization and balancing delivery speed with technical quality. A coaching mindset, talent cultivation skills, self-awareness, and the ability to communicate effectively with stakeholders are essential. Experience with LLMs and AI technologies is preferred.

Responsibilities

The Engineering Manager will lead a team of 5-8 engineers to execute Ada's roadmap, collaborating with stakeholders, Product Managers, Machine Learning Scientists, and Designers. They will oversee AI projects, develop a deep understanding of Ada's technologies, and focus on making the AI Agent configuration and refinement process simple and effective for customers.

Skills

LLMs

Customer Service

Management

Training

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

Land your dream remote job 3x faster with AI

Try Jobo Free