[Remote] Engineering Manager at UserTesting

Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Proven experience as a Scrum Master and Engineering Manager in a fast-paced SaaS or product environment
Demonstrated experience in people management: developing, mentoring, and enabling engineers at various career stages
Strong understanding of agile practices, with a focus on team empowerment and measurable outcomes
Technical background (e.g., past experience as an engineer or technical leader) is highly valued
Deep commitment to collaboration, empathy, and psychological safety in team dynamics
Excellent communication and facilitation skills across technical and non-technical audiences
Passion for building inclusive, high-performing teams where diverse voices are not just heard but celebrated
Data-driven mindset with a track record of delivering results while nurturing team growth and well-being
Comfortable navigating organizational change and ambiguity while keeping people engaged and motivated

Responsibilities

Serve as a servant leader for one or more cross-functional agile teams, ensuring smooth, timely, and high-quality delivery
Facilitate all agile ceremonies and guide teams in adopting Scrum and agile principles effectively
Support team growth and performance through regular coaching, mentoring, and 1:1s
Partner closely with engineering leads to translate strategic goals into actionable delivery plans
Foster a psychologically safe environment where team members feel supported, heard, and empowered to take ownership
Ensure alignment across Engineering, Product, and Design, helping teams balance delivery with innovation
Encourage a culture of data-informed decisions, continuous learning, and shared accountability
Drive efforts to improve agile maturity and support team-level experimentation to optimize performance
Lead and advocate for inclusive hiring, development, and collaboration practices within and beyond your teams

Skills

Key technologies and capabilities for this role

Scrum MasterAgileEngineering ManagementServant LeadershipMentorshipTeam LeadershipPerformance ManagementAgile CeremoniesCross-functional TeamsProduct Delivery

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

This information is not specified in the job description.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Engineering Manager position?

The role requires expertise as an Engineering Manager with Scrum Master skills, experience leading cross-functional agile teams, servant leadership, agile coaching, and engineering knowledge.

What is the company culture like at UserTesting?

The culture emphasizes people-first leadership, collaboration, empathy, continuous growth, psychological safety, inclusivity, and fostering empowered teams focused on human-centered products.

What makes a strong candidate for this Engineering Manager role?

Strong candidates thrive on mentorship, collaboration, delivery excellence, have passion for building empowered teams, agile practices, and experience in servant leadership with engineering background.

UserTesting

Provides customer insights for digital products

About UserTesting

UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.

San Francisco, CaliforniaHeadquarters

2007Year Founded

$147.6MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from AI-driven platforms threatens UserTesting's market share.

Privacy regulations like GDPR may limit UserTesting's data collection capabilities.

Economic downturns could reduce client spending on user research services.

Differentiation

UserTesting offers a comprehensive on-demand human insights platform for customer-centric decisions.

The platform provides rapid, high-quality feedback from a diverse, global audience network.

UserTesting's extensive experience research solution minimizes guesswork in product development.

Upsides

UserTesting powers insights for 60% of the top 100 most valuable brands in 2024.

The company is expanding its global market presence with new executive appointments.

Growing demand for remote user testing solutions boosts UserTesting's market potential.

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