Engineer Support Operations at Saviynt

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Identity and Access ManagementIndustries

Requirements

2+ Years in implementing various IGA solutions
Strong Domain knowledge in Identity and Access Management (IAM)
Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, SailPoint, OIM or ISIM
Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
Extensive experience in database operations & SQL
Strong hands-on experience with Scripting (ex. Shell, JavaScript, Python, Groovy)
Basic knowledge of operating systems such as Linux, Unix & Windows
Prior experience integrating with any SSO providers
Experience working with Support Tools such as Ticketing tools (Freshservice), JIRA, Confluence etc

Responsibilities

Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions
Drive Customer Satisfaction through timely & quality communication
Troubleshooting of customer reported incidents and system alerts
Identify, debug and troubleshoot break fix issues and take it to a resolution
Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
Respond and resolve issues within agreed service levels
Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings
Meet KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity

Skills

Key technologies and capabilities for this role

SQLPythonJavaScriptShellGroovyLinuxUnixWindowsRESTSOAPPostmanJIRAConfluenceFreshserviceSaviyntSailPointIAM

Questions & Answers

Common questions about this position

What experience level is required for this role?

The position requires 2+ years of experience in implementing various IGA solutions.

What key skills are needed for the Engineer Support Operations role?

Candidates need strong domain knowledge in Identity and Access Management (IAM), hands-on experience with IAM tools like Saviynt, SailPoint, OIM or ISIM, extensive SQL and database experience, scripting in Shell, JavaScript, Python or Groovy, and familiarity with Linux, Unix, and Windows.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does a strong candidate for this role look like?

A strong candidate has 2+ years in IGA implementations, deep IAM knowledge, hands-on experience with tools like Saviynt or SailPoint, SQL proficiency, scripting skills, and experience with support tools like JIRA and Confluence.

Saviynt

Cloud-based identity security and access governance

About Saviynt

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.

El Segundo, CaliforniaHeadquarters

2010Year Founded

$165.4MTotal Funding

DEBTCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging identity security startups pose a threat to Saviynt's market share.

Rapid AI advancements may outpace Saviynt's current technological capabilities.

Data privacy and regulatory challenges could hinder global service expansion.

Differentiation

Saviynt offers a unified platform for cloud, enterprise, and big data security.

The AI-powered Intelligence Suite enhances decision-making in identity and access management.

Saviynt's user-friendly platform simplifies identity lifecycle management with automated workflows.

Upsides

Saviynt's recognition as a 2024 Gartner Customers' Choice highlights strong customer satisfaction.

Partnership with SPG expands cybersecurity capabilities and market reach.

Hiring industry experts strengthens Saviynt's leadership and product marketing efforts.

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