Service Assurance Engineer
Semtech- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor’s degree in Engineering or a related field, with a minimum of 3 years of experience in field service or technical support, and demonstrated experience with complex equipment installation and repair. Familiarity with electron microscopy systems, particularly TEM, SEM, and SDB/LDB, is highly desirable.
The Field Service Engineer II will be responsible for performing on-site installation, servicing, and repair of complex electron microscopy systems, conducting troubleshooting and repair support, providing training to customers on equipment operation and maintenance, and cultivating positive working relationships with customers and company personnel. They will also proactively seek out additional learning opportunities and conduct planned maintenance visits to ensure customer needs are met effectively.
Provides life sciences products and services
Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.