Engineer 1, NOC Installation (Managed Svcs) at Comcast

Denver, Colorado, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Managed ServicesIndustries

Requirements

Ability to work under general supervision with training and detailed instructions for assigned tasks
Regular, consistent, and punctual attendance
Ability to work nights, weekends, variable schedules, and overtime as necessary
Critical Thinking Problem Solving
Customer-Focused
Professional Etiquette
Professional Integrity
Relationship Building
Teamwork
Technical Knowledge
Workplace Organization
Understand and apply Operating Principles
Own the customer experience
Be enthusiastic learners, users, and advocates of technology, products, and services
Win as a team and be open to new ideas
Be an active part of the Net Promoter System (join huddles, make call backs, elevate opportunities)

Responsibilities

Perform configuration, turn-up, and testing of managed services equipment for day 1 customer installations and day 2 support of existing customers
Work with off-net providers to troubleshoot connectivity issues with circuits or vendor supplied Customer Premises Equipment (CPE)
Use various software systems and applications to troubleshoot issues and equipment relating to underlying network connectivity, as well as to identify configuration and other related issues with managed services equipment
Train and mentor supported teams
Collaborate with and foster relationships with internal and external customers
Other duties and responsibilities as assigned
Drive results and growth
Support a culture of inclusion
Do what's right for each other, customers, investors, and communities

Skills

NOC

installation

configuration

testing

managed services

troubleshooting

network connectivity

CPE

Ethernet

Gig-speed broadband

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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