Engagement Manager at Contentful

San Francisco, California, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

4+ years of experience in Professional Services, Sales, or Customer Success roles within a SaaS or digital transformation environment
Proven track record of driving customer growth, engaging with services and influencing enterprise sales opportunities
Experience managing strategic enterprise accounts and navigating complex, multi-stakeholder organizations
Strong financial acumen — forecasting, utilization, and P&L awareness
Excellent executive communication and negotiation skills, with the ability to influence at all levels
Technical fluency across SaaS, API-first platforms, integrations, and digital experience ecosystems
Ability to lead through influence in matrixed, global organizations
Preferred / Nice to Have
Experience representing a multi-disciplinary CX services portfolio (Professional Services, Learning Services, Support, or Partner services)
Background in headless CMS, DXP, or content platform ecosystems
Experience shaping or scaling an Engagement Management or Delivery function in a high-growth SaaS company
Certifications in project or program management (PMP, Agile, Scrum Master)
Experience mentoring or coaching cross-functional delivery teams

Responsibilities

Partner with regional Sales and CX leadership to attach the full CX Services portfolio (Professional Services, Learning Services, Support) to strategic opportunities
Own and forecast CX Services pipeline and bookings across assigned enterprise accounts, ensuring accurate visibility and predictability
Engage early in sales cycles to shape value-based solutions aligned to customer outcomes and business drivers
Define and refine services offerings, pricing, and value articulation in partnership with Product, Sales, and GTM teams
Act as a champion for CX Services internally, helping scale services-led selling motions across Sales and Customer Success teams
Serve as the primary services leader for top-tier enterprise accounts, orchestrating services strategy across PS, Learning Services, and Partner-delivered workstreams
Lead executive alignment, governance, and internal steering committees to ensure ongoing value realization and adoption success
Build trusted relationships with CxOs, business owners, and technical stakeholders, aligning service delivery to measurable business outcomes
Identify opportunities for expansion, renewal, and long-term growth within assigned strategic accounts
Represent Contentful’s CX value proposition and connect technical success to customer business impact
Lead complex, multi-phase engagements through scoping, contracting, delivery, and closeout with clear accountability for success metrics
Manage engagement risk, dependencies, change controls, and escalation paths
Partner with Delivery Managers and Architects to ensure successful, high-quality delivery
Monitor portfolio health — including margin, utilization, and customer satisfaction — to ensure commercial and operational success

Skills

Account Management

Services Sales

Customer Success

Executive Alignment

Pipeline Forecasting

Go-to-Market Strategy

Value Realization

Professional Services

Stakeholder Management

Cross-Functional Leadership

Contentful

Digital content management platform for businesses

About Contentful

Contentful offers a platform for digital content management that enables businesses to create, manage, and deliver content without coding. Its content management system (CMS) is designed for teams to streamline their content production and maintain a consistent experience across various brands and channels. Unlike competitors, Contentful operates on a freemium model, providing free access to basic features while charging for advanced capabilities. The company's goal is to empower businesses to effectively manage their digital content at scale.

Berlin, GermanyHeadquarters

2013Year Founded

$324.4MTotal Funding

SERIES_FCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Stock Options

Fertility Treatment Support

Unlimited Paid Time Off

Parental Leave

Professional Development Budget

Wellness Program

Phone/Internet Stipend

Home Office Stipend

Risks

Emerging CMS platforms with lower costs threaten Contentful's market share.

Integration challenges from the Ninetailed acquisition could disrupt operations.

The freemium model may limit revenue growth if users don't convert to paid plans.

Differentiation

Contentful offers a composable content platform for digital-first businesses.

The platform integrates seamlessly with hundreds of tools through open APIs.

Contentful's CMS allows content management without needing to write code.

Upsides

Contentful's acquisition of Ninetailed enhances its AI-driven content personalization capabilities.

Partnerships with Vercel and SAP expand Contentful's integration and market reach.

The rise of generative AI tools presents opportunities for Contentful's platform enhancement.

Land your dream remote job 3x faster with AI

Try Jobo Free