[Remote] Engagement Manager at Welocalize

Asia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, TechnologyIndustries

Requirements

Minimum 5+ years of experience in account management, client services, or consultative sales, ideally within AI, data services, or localization
Proven track record of growing enterprise accounts and managing complex client relationships
Exceptional ability to build trust and rapport across all levels of client organizations, from operational stakeholders to executive sponsors, supported by strong commercial acumen and negotiation skills
Excellent communication, presentation, and stakeholder management capabilities, preferably with AI/ML workflows and human-in-the-loop data services familiarity
Demonstrated experience working with global, cross-functional teams in fast-paced environments, managing complex workflows and deadlines with autonomy while ensuring alignment with broader objectives
Execution-focused, accountable, and resourceful, with strong decision-making skills and the ability to independently complete tasks across commercial, operational, and client-facing domains

Responsibilities

Own and grow a portfolio of strategic accounts, with accountability for revenue retention and expansion
Identify upsell and cross-sell opportunities across Welo Data’s offerings (e.g., RLHF, red teaming, annotation, multilingual data collection)
Develop and execute account plans aligned with client goals and Welo Data’s commercial strategy
Lead commercial negotiations for existing book, renewals and expansions, and pricing discussions in collaboration with Account Management, Operations
Serve as the trusted advisor and main point of contact for clients, ensuring alignment between Welo Data’s services and client objectives
Build and maintain multi-level relationships across client organizations, from operational stakeholders to executive sponsors
Represent Welo Data at client meetings, QBRs, and industry events
Partner with delivery and operations teams to ensure successful execution of client programs
Monitor program health, quality metrics, and client satisfaction; escalate and resolve issues as needed
Provide feedback to internal teams to inform product development, workforce planning, and service innovation
Maintain accurate forecasts and pipeline visibility in CRM systems in partnership and collaboration with Operational teams
Track account performance against KPIs and contribute to monthly business reviews and board reporting

Skills

Account Management

Client Relationship Management

Consultative Sales

Revenue Growth

Commercial Strategy

Negotiations

Upsell

Cross-sell

RLHF

Red Teaming

Data Annotation

Multilingual Data Collection

Welocalize

Provides AI-driven content localization services

About Welocalize

Welocalize assists businesses in enhancing customer engagement by providing localized content that meets the cultural and linguistic needs of different regions. Their AI-enabled Service Delivery Platform, OPAL, streamlines the translation and approval processes, allowing companies to reduce costs and improve efficiency. Unlike competitors, Welocalize leverages AI and automation to deliver services more effectively, resulting in better business outcomes for clients. The company's goal is to empower businesses to connect with international customers through advanced localization solutions.

New York City, New YorkHeadquarters

1997Year Founded

$33.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Telemedicine Benefit

Paid Sick Time

Paid Holidays

Employee Assistance Program

Mileage Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Voluntary Life Insurance

401(k) Retirement Plan

Risks

Competition from AI-driven tools like DeepL and Google Translate threatens market share.

Rapid AI advancements may commoditize basic translation services, pressuring differentiation.

Economic uncertainties in key industries could reduce spending on localization services.

Differentiation

Welocalize's OPAL platform uses AI to streamline translation and content adaptation processes.

The company offers specialized linguistic validation services for clinical trials and healthcare.

Welocalize's TranslationRater™ plugin for ChatGPT enhances translation quality assessment capabilities.

Upsides

Growing demand for AI-driven localization boosts Welocalize's market opportunities.

Rising interest in multilingual e-learning aligns with Welocalize's expertise.

Healthcare sector's AI integration offers new service expansion opportunities for Welocalize.

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