Engagement Manager at Remitly

Farringdon, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Legal Services, Tax TechnologyIndustries

Requirements

Experience in the legal or tax sector, or transferable skills that can be applied in this context
Ability to build trust and maintain long-term partnerships across different levels of an organization
Strong communication and influencing skills to engage customers and promote positive change
Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously
Comfortable working independently and collaboratively in a fast-paced, goal-oriented environment
A proactive mindset and willingness to help customers discover how technology can improve efficiency and outcomes

Responsibilities

Collaborate with account managers to identify and develop opportunities that deliver value for customers
Build strong relationships with customer stakeholders to understand their needs and demonstrate solutions effectively
Support customers through change by helping them integrate our products into their workflows
Gather and share customer feedback to inform product improvements

Skills

Key technologies and capabilities for this role

Customer EngagementPre-SalesRelationship BuildingProject ManagementAI SolutionsLegal TechTax TechStakeholder ManagementChange ManagementGenerative AI

Questions & Answers

Common questions about this position

What experience is required for the Engagement Manager role?

Experience in the legal or tax sector or transferable skills applicable to this context is required, along with the ability to build trust and maintain long-term partnerships across different organizational levels.

What key skills are needed for this position?

Strong communication and influencing skills, excellent organizational and time-management skills for handling multiple projects, and a proactive mindset are essential.

Is this a remote position or what is the work arrangement?

The job description promotes a healthy work/life balance and states 'Work in a way that works for you,' suggesting flexible working arrangements, but specific remote or office requirements are not detailed.

What is the company culture like for this team?

The Customer Engagement and Pre-Sales team consists of proven high performers who partner with teams in a fast-paced, goal-oriented environment, focusing on customer-centric solutions and building solid relationships.

What makes a strong candidate for this Engagement Manager role?

Candidates who are data-driven, customer-centric, enjoy building relationships to understand needs and find solutions, and have a proactive mindset in a fast-paced environment stand out.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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