Engagement Manager at Workato

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise Software, Cloud ComputingIndustries

Requirements

Experience in a relevant field (implied - likely professional services, consulting, or customer success)
Ability to combine strategic thinking with customer impact
Thrive in a collaborative, fast-moving environment
Consultative and commercially savvy
Passionate about crafting high-impact services
Industry expertise and business acumen

Responsibilities

Lead the discovery, scoping, and contracting of services engagements
Work with Sales, Technical Architects, and Customer Success teams to design services proposals
Stay engaged with customers throughout delivery, building relationships with stakeholders
Identify services opportunities and generate services pipeline
Drive services sales cycles alongside enterprise software sales
Coach and guide internal teams on the services sales cycle
Maintain forecasting hygiene for professional services opportunities
Develop and manage territory and account plans
Create and communicate services proposals
Write statements of work (SOWs) and navigate legal reviews
Conduct knowledge transfer from pre-sales to post-sales teams
Maintain client relationships throughout professional services engagements

Skills

Key technologies and capabilities for this role

Engagement ManagementProfessional ServicesDiscoveryScopingContractingStrategic ThinkingCustomer ImpactProject Leadership

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this role?

Workato is ranked by Quartz as the #1 best company for remote workers, indicating strong support for remote work.

What is the salary or compensation for the Engagement Manager position?

This information is not specified in the job description.

What skills and qualities are needed for the Engagement Manager role?

The role requires strategic thinking, consultative and commercially savvy approach, ability to thrive in collaborative fast-moving environments, and experience leading discovery, scoping, contracting, and building C-level relationships.

What is the company culture like at Workato?

Workato fosters a flexible, trust-oriented culture that empowers ownership, balances productivity with self-care, and values innovation, team players, and collaboration.

What makes a strong candidate for the Engagement Manager position?

Strong candidates love combining strategic thinking with customer impact, thrive in collaborative fast-moving environments, are consultative and commercially savvy, and are passionate about high-impact services using proven frameworks.

Workato

Cloud-based automation and integration platform

About Workato

Workato provides a cloud-based platform for automating and integrating business processes using artificial intelligence. The platform helps organizations improve efficiency by unifying integration and automation, which reduces the complexity of using multiple tools and helps eliminate data silos. Workato's features include automated ticket escalation, threat detection, compliance management, and support for remote work, making it suitable for businesses of all sizes. The company operates on a subscription model, allowing clients to access its services for a recurring fee, which supports steady revenue growth. A standout feature, AI@Work, enables users to create intelligent systems by incorporating AI into their operations, making technology more accessible and facilitating business transformation. Workato's platform is designed to adapt to changing business needs while lowering operational costs and speeding up the implementation of integrations and automations.

Mountain View, CaliforniaHeadquarters

2013Year Founded

$403.7MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible working arrangements

EAP

Health insurance

Stock options

Professional development

PTO

Company events & recreation time

Risks

Emerging AI-driven platforms may erode Workato's market share with competitive pricing.

Rapid AI advancements require Workato to invest heavily in R&D to stay competitive.

Economic downturns could reduce client spending on Workato's subscription services.

Differentiation

Workato offers AI-driven automation with a focus on security and governance.

The platform supports low-code/no-code integrations, empowering non-technical users.

Workato's Virtual Private Workato caters to highly regulated industries with stringent security needs.

Upsides

Growing demand for AI-driven automation in healthcare boosts Workato's market potential.

Hybrid work models increase the need for Workato's remote work helpdesk features.

Rising interest in low-code/no-code platforms aligns with Workato's AI@Work feature.

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