Engagement Manager - 10976 at Coupa Software

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Spend ManagementIndustries

Requirements

Highly desirable experience with Procure to Pay processes
Proven systems applications consulting experience, either internally or externally
Strong client management skills for successful go-live implementations, preferably in procurement, AP, and/or Expense Management
Experience with Software as a Service (SaaS) and familiarity with financial accounting, customer management, and sales force automation software
Previous senior consulting expertise with applications like Ariba, Concur, NetSuite, Basware, OB10, Salesforce.com, Workday, Great Plains, ACT, Oracle, SAP, coupled with strong communication skills

Responsibilities

Establish robust partnerships with customers and colleagues, guiding them towards their goals for a successful and timely implementation
Take the lead in all implementation phases, from mobilization to deployment
Lead discussions on process optimization and best practices
Collaborate closely with Coupa services partners throughout the implementation
Engage customers in strategic business need discussions beyond feature/function basics
Provide technical and functional expertise, demonstrate the full Coupa platform, and tailor implementations to meet unique customer business needs
Manage reporting, risk analysis, and resource alignment for project delivery, both individually and collaboratively on and off client sites, with potential travel up to 50% of the time
Ensure the successful 'go-live' of the customer, whether projects are executed directly by the Professional Services team or in collaboration with implementation partners

Skills

Key technologies and capabilities for this role

Project ManagementImplementationRisk AnalysisProcess OptimizationCustomer EngagementReportingResource ManagementProfessional Services

Questions & Answers

Common questions about this position

What is the salary or compensation for the Engagement Manager role?

This information is not specified in the job description.

Is this role remote or does it require travel?

The role involves work both individually and collaboratively on and off client sites, with potential travel up to 50% of the time.

What skills and experience are required for this position?

Required experience includes Procure to Pay processes, systems applications consulting, strong client management skills in procurement/AP/Expense Management, SaaS familiarity, and expertise with applications like Ariba, Concur, NetSuite, Salesforce.com, along with strong communication skills.

What is the company culture like at Coupa?

Coupa has a collaborative culture driven by transparency, openness, and a shared commitment to excellence, valuing collaboration and teamwork.

What makes a strong candidate for the Engagement Manager role?

A strong candidate has proven consulting experience in Procure to Pay processes, SaaS platforms, and applications like Ariba or Salesforce, combined with strong client management and communication skills for leading implementations.

Coupa Software

Cloud-based spend management and procurement solutions

About Coupa Software

Coupa Software provides a cloud-based platform for spend management and procurement solutions. Its suite of tools helps businesses manage their expenditures by integrating procurement, invoicing, and expense management into one system. This integration reduces inefficiencies that occur when these processes are handled separately. Coupa serves a wide range of clients, from large enterprises to mid-sized companies, across various industries. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its tools, which can be scaled as needed. Coupa differentiates itself from competitors by offering a user-friendly interface that resembles online shopping, promoting high user adoption and satisfaction. The goal of Coupa Software is to help businesses control costs and improve financial efficiency through its comprehensive platform.

San Mateo, CaliforniaHeadquarters

2006Year Founded

$164.4MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance Package

Family Support

Legal Assistance

Student Loan Assistance

Employee Assistance

Discounts

Risks

Rising AI model costs could impact Coupa's pricing strategy and competitiveness.

Increased competition from AI-integrated procurement solutions may challenge Coupa's market position.

Security and trust in digital payments require continuous enhancements to avoid reputational damage.

Differentiation

Coupa integrates procurement, invoicing, and expense management into a single cloud-based platform.

The company offers a user-friendly interface that mimics online shopping for high adoption rates.

Coupa's robust data set of over $7 trillion in spend enhances decision-making capabilities.

Upsides

AI-driven procurement solutions are gaining traction, enhancing efficiency and decision-making.

Coupa's focus on supply chain visibility earned it a 2024 Top Software & Tech Award.

The shift in procurement to a strategic growth lever aligns with Coupa's comprehensive solutions.

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