[Remote] Employee Assistance Program Worklife Resource Consultant at CVS Health

Florida City, Florida, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

At least 1 year of experience in social work, social services, or case management field
Access to a private, confidential workspace free from distractions, and ability to maintain a professional, camera-ready work environment available at all times
Excellent verbal and written communication skills, with an emphasis on clarity and professionalism
Possesses a wired internet connection (minimum 400 Mbps download, 10-20 Mbps upload); no DSL or cellular internet; higher speed may be needed based on household usage; must be hard wired into internet modem and not on Wi-Fi
Must be comfortable conducting video chats, virtual calls, and using digital communication tools
Ability to work Monday-Friday from 11:45am-8:15pm Eastern Standard Time

Responsibilities

Assess resource needs, propose options, and research/screens potential community service providers to meet the assessed needs
Provide resource referrals and educate individuals on how to use resources to handle various life and work situations
Appropriately document member interactions and research/case fulfillment in the system
Work in an inbound and outbound call center environment and complete outbound phone calls and research, some of which may be more administrative or customer service oriented
Perform additional responsibilities as assigned, based on business need, including staffing an online chat platform

Skills

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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