Email Specialist I, Online Support at Upgrade

Upgrade offers paid time off (PTO), 401K matching, a comprehensive benefits package including medical, dental, vision, life insurance, and disability, paid parking or platinum pass, and a great open office space.

The role is based in a great open office space conveniently located in the heart of Downtown Phoenix close to light rail and public transportation.

Required qualifications include 1+ years experience in banking, financial services, or related industry, attention to detail, excellent verbal and written communication skills, excellent grammar and punctuation, ability to multitask, strong problem solving and analytical skills, proficient with Excel, Word, and Outlook, and knowledge of Slack or other communication tools.

Upgrade has a collaborative and inclusive culture, consistently recognized as one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In and the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

Strong candidates have 1+ years in banking or financial services, are team players with account servicing expertise, possess excellent communication skills and attention to detail, can multitask and thrive in a fast-paced environment, and are proficient in Excel, Word, Outlook, and Slack; nice-to-haves include a BA/BS degree, Zendesk knowledge, and chat experience.