ekspert(-ka) relacji z klientem at Santander

Lodz, Lodz Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Higher education degree
Over 3 years of experience in banking and sales of banking services and products, including investment products
Strong interpersonal skills and a desire to build long-term relationships based on trust
Ability to set ambitious goals and thrive in a results-oriented environment
Comfortable working both independently and as part of a team
Desire for professional development and acquiring new competencies within the Select, Mortgage, SME, or other relevant specializations
Communication skills in English at a communicative level, enabling contact with foreign clients and assistance in selecting appropriate banking products

Responsibilities

Serve the needs of demanding clients and support them in choosing the best banking products and services
Provide professional service and the best possible experience for clients visiting the branch
Offer and promote banking products
Execute individual and team sales tasks, with monthly bonuses awarded at an attractive level
Conduct telephone and direct contact with clients
Build long-term relationships with clients and acquire new ones
Work in accordance with existing procedures and standards across all distribution channels

Skills

Key technologies and capabilities for this role

Banking SalesInvestment ProductsClient Relationship ManagementEnglish CommunicationSales TargetsTeam CollaborationInterpersonal Skills

Questions & Answers

Common questions about this position

What employment contract and benefits are offered?

The role offers a permanent employment contract starting with an initial 7-month contract and potential for indefinite after training, life insurance, private medical care Medicover, employee loan offer, and a cafeteria system with points for various activities.

Is this a remote or onsite position?

This is an onsite, stationary position in the branch in Lodz, with location specified during the offer.

What skills and experience are required for this role?

Candidates need over 3 years of experience in banking and sales of banking services including investment products, a higher education degree, strong interpersonal skills, ability to set ambitious goals, teamwork and independent work comfort, desire for professional development, and communicative English.

What is the company culture like?

The company values strong client relationships based on trust, providing the best financial sector experience, and operates in a results-oriented environment with a technologically advanced banking background.

What makes a strong candidate for this customer relations expert role?

A strong candidate has over 3 years of banking sales experience including investment products, higher education, strong interpersonal skills for building trust-based relationships, results-orientation, team and independent work ability, English proficiency, and eagerness for development in specializations like Select or Mortgage.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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