Education Account Representative at Dow Jones

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Education, Media, NewsIndustries

Requirements

Strong interpersonal and communication skills to serve as a trusted advisor
Skill in creating engaging training materials and tutorials
Ability to organize and lead webinars and workshops for product adoption
Comfortable presenting to educators and stakeholders in virtual and in-person settings
Strong written and verbal communication for documentation and training materials
3–5 years in Customer Success, Account Management, or similar client-facing roles, preferably in the education or SaaS industry
Experience with Salesforce or similar CRM platforms
Background working with educators, academic institutions, or digital learning platforms is highly preferred
Experience organizing or speaking at webinars, workshops, or industry events is a plus

Responsibilities

Drive renewals, reduce churn and upsell where appropriate within the assigned account base of education customers
Achieve individual revenue or seat targets
Gather customer feedback to enhance new product development
Monitor usage data and adoption trends to identify at-risk customers
Create training materials, tutorials and best practices for educators to engage with Dow Jones suite of products
Organize workshops and webinars to improve proficiency of subscription offerings
Serve as trusted advisor and Dow Jones conduit for education clients
Work with marketing to ensure clients are activating and engaged
Attend (where appropriate) industry trade shows and events
Provide reporting and leverage Salesforce for pipeline management

Skills

Salesforce

Webinars

Workshops

Training Materials

Public Speaking

Communication Skills

Account Management

Customer Engagement

Data Monitoring

Upselling

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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