Ecolab Business Solutions (EBS) Customer Service Agent at Ecolab

Budapest, Budapest, Hungary

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Chemicals, Customer ServiceIndustries

Requirements

High school diploma or equivalent
Fluent in Italian (C2)
Advanced level of English (minimum B2)
Good MS Office skills
Strong customer orientation
Effective business writing in a professional and friendly approach
Good problem-solving and decision-making abilities
Embrace repetition of core job duties in a fast-paced environment
CV written in English
Preferred
Minimum 6 months of customer service experience
Experience using Customer Service software or/and SAP

Responsibilities

Manage on average 30 - 60 inbound inquiries each day from internal & external customers while following department guidelines
Handle inbound and outgoing phone calls
Manage orders via e-mail and phone
Track and trace order-related inquiries
Accept and process transactions in SAP/CRM
Process customer confirmations and investigate shipment status
Interface with other departments to resolve problems related to order to cash cycle
Achieve target goals for daily deadlines and monthly order quality

Skills

Key technologies and capabilities for this role

ItalianEnglishMS OfficeSAPCRMCustomer ServiceOrder ManagementProblem Solving

Questions & Answers

Common questions about this position

What languages are required for this Customer Service Agent role?

The role requires fluency in Italian (C2 level) and an advanced level of English (minimum B2).

Is this a remote or hybrid position?

The position offers a hybrid working mode for work-life balance.

What benefits are offered for this role?

Benefits include cafeteria, medical, dental, vision subscription, stock purchase plan, language learning options, and more.

What is the salary for this position?

This information is not specified in the job description.

What should I include in my application for this role?

Applications should include a CV written in English.

Ecolab

About Ecolab

N/AHeadquarters

N/AYear Founded

N/ACompany Stage

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