eBay Japan Seller Account Manager at eBay

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

At least 4 years in Seller Account Management
Native Japanese
Business level in English
Excellent influencing and presentation skills
Enjoys public speaking with genuine interest and enthusiasm in conducting webinars/seminars
Strong project management and organization skills
Excellent PPT presentation deck creation skills
Advanced knowledge of MS Office suite, especially PowerPoint and Excel
Strong analytical and strategic thinking capabilities
Proven ability to build and maintain relationships with enterprise-level clients
Extensive knowledge of e-commerce industry trends and best practices
Demonstrated leadership skills and ability to work independently
Consistent track record of high performance and team ranking
Experience in video editing, basic HTML/SQL knowledge, and familiarity with e-blasting tools (preferred)

Responsibilities

Build and maintain strong relationships with newly onboarded enterprise sellers through regular business reviews and strategic consultations
Develop comprehensive onboarding strategies for enterprise sellers to ensure successful platform integration and early growth
Analyse seller business data to identify growth opportunities and potential risks
Create and execute customized business plans to help enterprise sellers achieve their growth targets
Provide advanced platform knowledge and selling strategy consultation
Work collaboratively with cross-functional teams to resolve complex seller issues
Guide sellers through policy and platform changes while ensuring compliance
Track and analyse seller performance metrics to ensure growth targets are met
Design and lead seller education programs through webinars and offline seminars
Create compelling presentation materials and training decks focused on advanced selling strategies
Organize and execute large-scale seller events and workshops independently
Develop best practice sharing programs across the seller community
Investigate and analyse new policy and platform impacts on enterprise sellers
Lead initiatives to establish and enforce seller best practices
Leverage internal and external resources to support educational events
Measure and report on the effectiveness of education initiatives
Build and maintain strategic partnerships with eBay Certified Consultants to enhance seller support
Effectively negotiate and coordinate with consultants to maximize seller onboarding success
Align consultant activities with eBay's strategic objectives and seller growth targets
Facilitate regular knowledge sharing sessions between consultants and enterprise sellers
Manage consultant relationships to ensure high-quality service delivery to sellers

Skills

Account Management

Relationship Building

Data Analysis

Strategic Planning

Business Consulting

Seller Onboarding

Webinars

Seminars

Performance Metrics

Cross-functional Collaboration

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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