[Remote] eBay Customer Service Representative at eBay

Texas, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, RetailIndustries

Requirements

Candidates must have 2+ years of call center or relevant customer service experience. They should possess strong communication skills, high empathy, and emotional intelligence, with digital proficiency in web-based and e-commerce software. The role requires customer-centricity, resilience in delivering difficult messages, and comfort in a fast-paced environment. Additionally, applicants must reside in Texas, have a secure and quiet home workspace, be able to focus solely on work during shifts, and possess a wired internet connection with at least 10 mbps download and 4 mbps upload speeds.

Responsibilities

The Customer Service Representative will handle a high volume of inbound phone calls in a challenging, fast-paced environment. They will identify root causes of complex issues, convey realistic expectations, and find optimal resolutions for eBay, buyers, and sellers. The role involves demonstrating special care to build trust and brand loyalty, applying judgment to proactively resolve issues, and adhering to performance metrics such as average handle time, resolution rate, customer satisfaction, schedule adherence, compliance, and quality.

Skills

Customer Service

Problem-Solving

Communication

Active Listening

Empathy

Conflict Resolution

Adaptability

Time Management

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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