eBay

eBay Customer Service Refugee Pathway

Ireland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

Candidates should be proficient in written and verbal English, available for shift work including early mornings, late evenings, and weekend work, and experienced in Customer Service with a passion for customers. They should be comfortable communicating information over phone and email, resilient and adaptable to a fast-paced environment, and able to operate Windows and troubleshoot a PC, tablet, or mobile phone. Applicants must be located in the Republic of Ireland and have a fiber connection for the internet.

Responsibilities

As a Customer Experience Teammate, you will deliver a high level of customer service to eBay’s Buyers and Sellers through phone, chat, and email, taking ownership of customer issues and prioritizing resolution. You will promote and encourage best practices on eBay, provide up-selling, cross-selling, and account retention services as needed, and excel at learning through training programs to grow your eBay knowledge while mastering eBay technology and achieving individual targets.

Skills

Customer Service

Communication

Problem Resolution

Technology Proficiency

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

Key Metrics

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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