Job Description

Position Overview

NGP VAN is the leading technology platform for democratic and progressive causes, dedicated to innovating and advancing the technology that empowers clients to strengthen democracy. We support trailblazers, campaigners, and advocates fighting for equality, racial justice, reproductive freedom, democracy, climate reform, and more. Our clients include national Democratic committees, progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other related entities.

As a member of our client services team, you will be a primary point of contact for Democratic campaigns, parties, PACs, and progressive organizations utilizing our tools. Your role will involve providing exceptional customer service, conducting web-based training, and onboarding new clients. Our staff are expert practitioners who enable clients to achieve their social missions. We are seeking individuals who are passionate about our clients and their causes.

Employment Type

Full-time

Salary

US Base Salary Range: $49,000 - $58,000

Note: The displayed salary range is for US-based candidates and reflects the minimum and maximum target for new hire salaries. Actual pay is determined by factors such as work location, job-related skills, experience, and education. Base pay is part of a total compensation package that may include discretionary bonuses/incentives and benefits. For international applicants, salary offers and benefit plans may vary based on local market compensation standards.

Location Type

Information not specified in the provided text.

Essential Position Duties and Responsibilities

• Maintain comprehensive knowledge of the NGP VAN business line and provide basic support for Digital services.
• Dedicate at least 90% of work time to handling cases and phone inquiries.
• Potentially assist assigned clients as a backup to an Account Manager.
• Conduct public training sessions for the business line and Digital services.
• Follow direction from Team Leads on case management to meet team claiming standards.

Required Skills/Abilities

• Demonstrated and passionate interest in Democratic + progressive politics and ideals.
• Proficiency with technology and a willingness to support a diverse range of organizations.
• Minimum of two years of experience working with compliance, fundraising, and/or email tools for political campaigns, unions, or nonprofits.
• Experience utilizing APIs, either through custom integrations or systems like DNC's Phoenix.
• Hands-on experience with NGP8, EveryAction, VAN, or VoteBuilder (or their competitors) in a day-to-day capacity, including administering users or holding a leadership role in a campaign or organization.
• Excellent oral and written communication skills.
• Strong critical thinking and logical problem-solving abilities.
• A strong willingness to learn.
• Professional phone demeanor and exceptional patience.
• Proven ability to self-motivate and a demonstrated work ethic.
• Detail-oriented with excellent follow-up skills, ensuring tasks are completed thoroughly.
• Previous experience in teaching or training, including mentoring, tutoring, and/or software support.
• Experience in customer relations or an equivalent field is valued, though not strictly required.

Company Information

NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations.

Union Representation

This position is part of a bargaining union represented by CWA Local 1101, 1400, 2336, or 13000.

Application Instructions

Information not specified in the provided text.