Consumer Support Specialist
ThanxSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-CommerceIndustries
Requirements
Candidates should have previous experience in e-commerce customer support, preferably in a remote setting, and possess excellent written and verbal communication skills with a clear, neutral or polished English accent. Proficiency in Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper is desired, along with the ability to problem-solve and handle customer concerns with patience and professionalism, and strong attention to detail for independent remote work.
Responsibilities
The E-Commerce Customer Support Specialist will provide exceptional customer support via email and phone, ensuring a seamless customer experience, process returns and refunds efficiently using Refund Sniper, manage and resolve customer order issues with professionalism and urgency, handle FedEx and other carrier claims, ensuring accurate tracking and resolution, utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing, and maintain detailed records of customer interactions and resolutions.
Skills
Zendesk
BigCommerce
SellerCloud
ShipStation
Refund Sniper
Customer Service
Communication
Problem-Solving
Attention to Detail
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
Key Metrics
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees