Postscript

Customer Experience Advocate

Lebanon, Indiana, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Marketing, Customer ServiceIndustries

Requirements

Candidates should possess at least two years of experience as a customer support specialist or in a similar customer success role, demonstrating a strong understanding of technical products and a technical support process. Experience with SaaS, particularly at a startup or hypergrowth company, is preferred, along with familiarity with e-commerce or marketing technology, such as SMS platforms or Twilio. Comfort with remote-first environments and experience utilizing helpdesk software and remote support tools like Zendesk, Intercom, and JIRA are also desired.

Responsibilities

As a Customer Experience Advocate, you will primarily respond to customer, prospect, and partner needs quickly and effectively via chat and email through our support platform, Zendesk; develop and maintain expert-level understanding of the Postscript product and broader e-commerce and marketing knowledge; create ‘wow moments’ by offering solutions; gather customer feedback and share it with relevant teams; proactively inform customers about new features; and consistently embody the Postscript brand in all customer interactions.

Skills

Customer Support

Technical Product Knowledge

Communication

Problem-Solving

Multitasking

Remote Work Experience

Zoom

Postscript

SMS marketing platform for e-commerce merchants

About Postscript

Postscript.io offers an SMS marketing platform tailored for Shopify merchants in the e-commerce industry. The platform helps businesses grow their subscriber lists, create messaging strategies, and improve customer service through text messaging. A key feature is SMS SalesBeta, which connects businesses with trained sales associates to enhance subscriber engagement and revenue. Postscript.io also provides access to strategists and a dedicated support team to help clients maximize their SMS marketing performance.

Key Metrics

Scottsdale, ArizonaHeadquarters

2018Year Founded

$101.8MTotal Funding

SERIES_CCompany Stage

Data & Analytics, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Paid Time Off

Remote Work Options

Stock Options

Company Equity

Risks

Ongoing legal disputes with Attentive could harm Postscript's reputation and finances.

Recent layoffs may indicate financial instability or restructuring challenges.

Reliance on Shopify merchants poses a risk if Shopify changes its market dynamics.

Differentiation

Postscript focuses on SMS marketing for Shopify merchants, a niche market segment.

The platform offers a unique Subscriber Lifetime Value metric for SMS performance.

Postscript provides expert strategists and best practices to maximize SMS revenue.

Upsides

Postscript raised $65M in Series C funding, indicating strong investor confidence.

The rise of conversational commerce enhances Postscript's SMS marketing capabilities.

Increased focus on AI-driven personalization can boost Postscript's customer engagement.

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