[Remote] Dojo Tutor Support Agent at ClassDojo

San Francisco, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Education Technology, InternetIndustries

Requirements

Candidates should have at least 3 years of customer service experience, with a focus on complex issue resolution via email and chat. Experience with tools like Zendesk, Zoom, and Stripe is preferred. Strong emotional intelligence, problem-solving skills, excellent written and verbal communication, and technical aptitude are essential. Familiarity with subscription management, online tutoring platforms, and troubleshooting basic technical issues is also required.

Responsibilities

The CX Support Agent will manage intricate situations, including billing disputes, subscription cancellations, privacy or safety concerns, and urgent scheduling issues. They will handle high-stakes customer interactions, resolve complex cases such as billing adjustments and refunds over $90, and provide real-time support for tutors and families. Agents will maintain accurate records, triage incoming tickets, act as a knowledge resource for other team members, and collaborate with internal teams by reporting bugs and testing new features.

Skills

Customer Support

Problem-Solving

Communication

Attention to Detail

Judgment

Billing

Subscription Management

Privacy Concerns

Safety Concerns

Scheduling

ClassDojo

Communication platform for teachers and parents

About ClassDojo

ClassDojo enhances communication and collaboration in education by providing a platform for teachers, parents, and students to connect. The platform allows teachers to share updates, feedback, and classroom moments in real-time, fostering a more engaged educational environment. It primarily targets K-8 schools, with a strong presence in the U.S. and usage in 180 countries. ClassDojo operates on a freemium model, offering basic services for free while charging for premium features that improve communication and classroom management. This approach allows it to attract a large user base while generating revenue through subscriptions for enhanced functionalities. ClassDojo's goal is to create a supportive and collaborative educational experience for all stakeholders.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$336.7MTotal Funding

SERIES_DCompany Stage

EducationIndustries

201-500Employees