[Remote] Docker Support Engineer (Night Shifts) at ServiceRocket

United States

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor's degree or equivalent practical experience
3+ years of enterprise technical support experience at a high-growth SaaS technology company
Experience with Docker products such as Docker Engine, Docker Hub, Docker Desktop, and other related technologies
Extensive experience troubleshooting Docker technologies and SaaS products
Strong written and verbal English communication skills
Ability to work remotely across time zones
Familiarity with macOS, Microsoft Windows, and Linux systems
Familiarity with Kubernetes orchestration
Familiarity with IT automation software (CI/CD)
Familiarity with REST API and web applications
Comfortable with programming languages such as Python, JavaScript, or similar language

Responsibilities

Deliver a top-tier customer support experience and become an expert in Docker technologies and products
Apply advanced troubleshooting techniques (debug and diagnosis) on critical problems that span multiple layers of the Docker technology stack
Engage with the engineering team to identify bugs and resolve technical issues
Partner cross-functionally with other teams to support and assist on collaborative projects
Engage in enterprise level customer calls or remote screen-sharing sessions to drive resolution for complex issues
Maintain and track detailed records for all customer interactions in our internal ticketing system
Create best-in-class help content and proactively perform audits for our knowledge base
Participate in on-call rotations, identify and recommend process improvements to deliver the highest level of customer satisfaction
Work closely with Knowledge Management, Engineering, and Product Management to represent the voice of the customer

Skills

ServiceRocket

Consulting and services for Atlassian products

About ServiceRocket

ServiceRocket offers solutions and services for Atlassian products like Jira and Confluence, including consulting, training, managed services, licensing, and apps. The company helps businesses of all sizes optimize their use of Atlassian software to improve project management and collaboration. Unlike its competitors, ServiceRocket provides a comprehensive suite of services tailored to enhance the value of Atlassian investments. The goal is to maximize productivity and efficiency for organizations using these tools.

Sydney, AustraliaHeadquarters

2001Year Founded

$270KTotal Funding

SEEDCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Stock Options

401(k) Retirement Plan

Paid Vacation

Hybrid Work Options

Risks

Increased competition from other Atlassian partners could erode market share.

Appfire's acquisition may reduce ServiceRocket's product offerings and revenue.

Focus on Atlassian may limit diversification and long-term growth.

Differentiation

ServiceRocket bridges the consumption gap for software companies and enterprises.

It offers a comprehensive suite of services for Atlassian products.

ServiceRocket is a Global Atlassian Platinum Solution Partner.

Upsides

Increased demand for remote work solutions boosts ServiceRocket's collaboration tools.

Digital transformation trends align with ServiceRocket's integration services expertise.

The rise of low-code platforms creates opportunities for custom app development.

Land your dream remote job 3x faster with AI

Try Jobo Free