District Manager Aftersales - Central America & Caribbean at General Motors

Toluca, Mexico, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Bachelor’s degree in Industrial Engineering, Business Administration, Marketing, or similar experience
Experience in aftersales, part sales, independent aftermarket or distributor management
Experience in automotive industry around 3-4 years
Requires traveling to Central America and the Caribbean
Valid visa required
Strong understanding of aftersales operations and independent aftermarket
Commercial strategies, pricing and product knowledge
Dealer operations, service processes and customer satisfaction metrics knowledge
Knowledge of inventory management, forecasting and parts planning
Proficiency in Excel, Power BI
Fluent English
Strong commercial orientation
Communication and relationship building skills
Analytical thinking
Strong presentation, negotiation and follow up skills
Ability to manage diverse markets and stakeholders
Strategic mindset

Responsibilities

Drive regional parts sales performance for both GM/ACDelco distributors
Implement commercial strategies, sales programs, and product initiatives to increase volume and market share
Support distributors in expanding coverage, improving product mix and driving sellout execution
Monitor pricing, competitiveness and market opportunities by product line
Support GM dealers and independent distributors to meet commercial and operational KPIs
Conduct structured business reviews and action plans to address gaps in service and parts performance
Ensure alignment with product strategies and brand guidelines
Develop relationships with key distributors across the region
Improve service processes to maximize customer satisfaction
Support implementation of service programs
Monitor core service KPIs, such as customer retention and net promoter score
Work with distributors to optimize inventory levels and fill rates
Improve forecasting discipline and ordering patterns
Identify gaps in availability and coordinate with supply chain and product development teams
Identify growth opportunities by country and product line
Provide insights and recommendations to leadership for strategic decision making
Work closely with Sales, Marketing, Technical, Supply Chain and Finance Teams to execute the regional commercial strategy
Coordinate product and technical training
Act as the primary liaison for the region with GM and Dealers

Skills

Key technologies and capabilities for this role

Parts SalesDistributor ManagementAutomotive AftersalesCommercial StrategyBusiness ReviewsInventory ManagementForecastingSupply Chain CoordinationCustomer RetentionNet Promoter ScoreProduct StrategySales ProgramsMarket AnalysisPricing StrategyDealer Network Management

Questions & Answers

Common questions about this position

What education and experience are required for this District Manager role?

A Bachelor’s degree in Industrial Engineering, Business Administration, Marketing, or similar is required, along with 3-4 years of experience in the automotive industry, particularly in aftersales, parts sales, independent aftermarket, or distributor management.

Is travel required for this position?

Yes, this position requires traveling to Central America and the Caribbean, and a valid visa is required.

What key skills are needed for success in this role?

Candidates need proficiency in Excel and Power BI, fluency in English, strong commercial orientation, communication and relationship building skills, analytical thinking, presentation, negotiation and follow-up skills, and a strategic mindset.

What is the company culture like at General Motors?

General Motors is committed to being a workplace free of unlawful discrimination that genuinely fosters inclusion.

What makes a strong candidate for this District Manager position?

Strong candidates will have a strong commercial focus, experience driving parts sales growth and distributor performance in automotive aftersales, plus skills in managing diverse markets, cross-functional collaboration, and strategic thinking.

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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