Distribution Dispatcher Apprentice at Eversource Energy

Boston, Massachusetts, United States

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$58,660 – $67,300Compensation

Internship, Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Utilities, EnergyIndustries

Requirements

High School diploma or equivalent (GED) required, Associate's Degree in Electrical Technology preferred
Three+ years of related electrical utility experience required
Must pass EEI system operator’s test and internal distribution knowledge tests
Must be capable of communicating and responding effectively in person and via communication systems and equipment
Willingness to work various shifts
No requirement for immigration sponsorship (applicants needing sponsorship should not apply)
Commitment to progress through the apprentice program, including passing periodic evaluations and exams to reach Dispatcher position

Responsibilities

Monitors, operates and maintains Network Management System including the operation of SCADA equipment
Plans, writes, checks, approves, directs, issues clearances and monitors orders for switching, grounding and tagging instructions for the distribution system
Receives trouble calls (tickets) from customer service center, analyzes the problem, initiates corrective action with appropriate district function including call-out of personnel in accordance with established procedures. Directs corrective action as required by timing or circumstances, and informs appropriate system personnel of problems on the electric distribution system and associated restoration progress
Monitors load and voltages on circuits and substation equipment during switching and peak periods to assure loading parameters are not exceeded
Assists at Division EOCs and other levels of RMTs during emergency storm restoration as assigned
Maintains the Company’s operations diagrams and associated databases to reflect current system status
Operates and maintains database for NMS system (new customers circuit changes, etc.) through existing and replacement technologies (i.e. OMS to Mobile, DMS, etc.)
Monitors SCADA, substation system alarms
Coordinates Eversource switching requirements between system operators and appropriate region and/or district personnel for assigned shift
Prepares, disseminates, and maintains the system operations center records and reports in support of system operations (i.e., circuit and equipment loads, nomenclature, interruption reports, emergency contact telephone numbers for governmental agencies, large customers, other utilities, and others)
Operates PC-based and mainframe applications
Assists the Dispatch Supervisor in the emergency and normal operation of the electric and steam distribution systems under close or directive supervision

Skills

Key technologies and capabilities for this role

SCADANetwork Management Systemswitchinggroundingtaggingdispatchingelectric distributionsteam distribution

Questions & Answers

Common questions about this position

What is the salary range for the Distribution Dispatcher Apprentice position?

The salary range starts at Step 1 $58.66 and progresses in accordance with the union contract: $58.66 - $59.36 - $60.77 - $62.65 - $67.30.

What is the location and work arrangement for this role?

The position is located in Dorchester, MA (Mass Avenue), with a permanent location assigned after approximately 10 months of training in Dorchester, Southborough, or New Bedford. It involves various shifts.

What skills are required for the Distribution Dispatcher Apprentice role?

Key responsibilities include monitoring and operating the Network Management System and SCADA equipment, planning and issuing switching orders, receiving and analyzing trouble calls to initiate corrective actions, and maintaining operations diagrams and databases.

What is the career progression for this apprentice position?

This is an entry-level apprentice program designed to develop knowledge, skills, and abilities for the Dispatcher role, requiring satisfactory completion of periodic evaluations and exams to progress to the journey-level Dispatcher position.

What should I know before applying for this position?

This is a union-represented full-time position with various shifts, and Eversource does not offer immigration-related sponsorship—applicants requiring sponsorship should not apply. Strong candidates will demonstrate ability to progress through the apprentice program via evaluations and exams.