Dispute Analyst with French at Medtronic

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Spoken and written proficiency in English (minimum B2 level) and in French (minimum B1 level)
Able to work under time constraints
Minimum of 1 year of relevant experience in Customer Care Operations Departments
Comfortable with M.S. Office – Outlook, Excel
Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills
Team-player who at the same time works independently on moderately complex projects with general supervision
Experience within a Shared Services Environment or Customer Care or/and with Accounting / Cash Collection and Excel knowledge are desirable

Responsibilities

Support in resolving different types of disputes (related to pricing, invoicing, delivery, etc.), including the preparation of necessary documents required for the settlement of orders that are incorrectly priced, as well as invoices disputed by customers due to data discrepancies
Measuring and reporting compliance of your department's service level agreement with internal customers
Generating and publishing agreed price dispute KPI reports for each country and business unit monthly or as often as deemed necessary
Reviewing existing dispute resolution processes and making recommendations to improve efficiency and accuracy, while adhering to company policies
Communicating regularly with national and regional contacts for information and/or changes related to the process

Skills

Excel

Outlook

MS Office

French

English

Dispute Resolution

Customer Care

KPI Reporting

Analytical Skills

Accounting

Cash Collection

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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