Dispatch Support Coordinator (USA Healthcare) - After Hours EST (Remote) at A1M Solutions

South Africa

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Healthcare, BPO, LogisticsIndustries

Requirements

Previous experience in dispatch, logistics, or transport coordination (preferred)
Familiarity with the New York City area, including the 5 boroughs and New Jersey (strong advantage)
Excellent English communication and fluency (both verbal and written)
Strong critical thinking and problem-solving skills
Proactive and self-motivated, with a strong sense of ownership
Ability to multitask effectively in a high-pressure environment
Dependable, detail-oriented, and adaptable to change
Proficient in basic computer navigation and MS Office (especially Outlook)
Comfortable working with web-based tools and communication platforms
Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and ability to support a wired Ethernet connection (mandatory)
Reliable power backup solution to manage load shedding and power outages (mandatory)
Availability to work EST hours Mon - Fri from 6:00pm to 12:00am EST (1:00am to 7:00am South African time, subject to change)

Responsibilities

Coordinate and schedule pick-ups as calls come in, managing real-time route adjustments
Handle last-minute changes, late call-ins, and urgent requests effectively
Communicate clearly and professionally with healthcare facilities and drivers
Strategically plan routes to maximize efficiency and minimize delays
Maintain accurate records of dispatch activity and communication
Support general operational and administrative dispatch functions as needed

Skills

dispatch coordination

logistics management

scheduling

route optimization

real-time problem-solving

customer communication

medical sample handling

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees