[Remote] Director, Technical Account Managers at Docker

Canada

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

8+ years in technical customer-facing roles (e.g., TAM, Solutions Architect, Engineering Manager)
5+ years of leadership experience
Experience leading TAM or post-sales technical organizations at scale in developer-first or infrastructure software companies
Familiarity with Docker, Kubernetes, CI/CD, IaC, cloud-native ecosystems, and developer platforms
Proven success in cross-functional collaboration and executive customer engagement
Expertise in managing global teams, scaling operating models, and building inclusive, high-performance cultures
Background in AI/ML infrastructure or agent-based systems

Responsibilities

Refine and own the Technical Account Manager (TAM) charter within the Customer Engineering Group
Manage a regional team of Technical Account Managers (TAMs)
Build a repeatable engagement model that aligns with Docker’s segment strategies
Establish TAM success metrics tied to adoption acceleration, platform growth, and strategic retention
Ensure TAM engagement models and best practices align with Docker’s product strategy, platform vision, and AI/agent-based development goals
Partner with Customer Solutions and Engagement Services leaders to deliver a cohesive technical experience across the customer lifecycle
Standardize operational rhythms including onboarding processes, technical health reviews, executive QBRs, and migration planning
Champion cross-functional collaboration to streamline account transitions between sales, onboarding, and long-term accounts
Act as an executive escalation point and strategic advisor for top-tier accounts
Synthesize insights from TAM engagements into actionable input for product and engineering
Promote the creation and reuse of technical enablement content and reference architectures to empower scale
Hire and onboard high-caliber TAMs aligned to Docker’s values and technical excellence
Invest in team development through enablement, career growth pathways, and performance feedback

Docker

Containerization platform for application development

About Docker

Docker offers a containerization platform that enables developers to build, share, and run applications in isolated environments called containers. These containers package applications with their dependencies, ensuring consistent performance across different stages of development and deployment. Docker stands out from competitors by simplifying the development process and enhancing collaboration, with a freemium business model that includes various subscription tiers and services like Docker Hub and Docker Desktop. The company's goal is to streamline software development and deployment, making it easier for developers to manage applications efficiently.

Palo Alto, CaliforniaHeadquarters

2013Year Founded

$484.3MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Home Office Stipend

Parental Leave

Phone/Internet Stipend

Unlimited Paid Time Off

Professional Development Budget

Company Equity

Health Insurance

Risks

Competition from Kubernetes could impact Docker's market share.

Alternative container runtimes like Podman pose a threat to Docker's dominance.

Security vulnerabilities in Docker containers could undermine platform trust.

Differentiation

Docker offers a comprehensive platform for building, sharing, and running applications.

Docker's containerization ensures consistency across development and deployment stages.

Docker's freemium model provides flexibility with various subscription tiers.

Upsides

Increased adoption of Kubernetes drives demand for Docker's containerization solutions.

Docker's acquisitions enhance its performance, flexibility, and security features.

Growing hybrid and multi-cloud environments position Docker as a key player.

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