[Remote] Director Sales Support Operations at Humana

San Antonio, Texas, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor's Degree in Business, Finance or a related field
Exposure to managing large and complex projects
Extensive successful leadership experience managing a wide range of tenured associates
Experience working across a full product offering
Ability to manage multiple competing priorities in a large geographical territory
Demonstrated management and leadership experience
Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Master's Degree of Business Administration or a related field
Progressive sales and account management experience in the health solutions industry
Exposure to employer groups

Responsibilities

Oversee the development and implementation of large-scale programs to drive sales growth and customer retention
Build and maintain a Commercial Intake process in support of a best in class Go to Market program
Develop key performance indicators to measure program effectiveness
Provide data driven expertise and management reporting to improve sales performance and increase market share
Assist with go to market strategies and identify new business opportunities to increase overall sales portfolio and retention
Identify key areas of improvement through trend and utilization analysis
Collaborate closely with business leaders, marketing and finance to ensure implementation plans are effective, strategic and are aligned to meet MarketPoint's goals and objectives
Decisions are typically related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes
Implements strategic plans, drives goals and objectives, and improves performance
Provides input into functions strategy
Provide leadership to a team of roughly ten associates, driving associate engagement initiatives, developing and managing talent, and leading change efforts

Skills

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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