Director - Sales Operations at FreshBooks

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, SaaSIndustries

Requirements

10+ years of experience in Sales Operations, Revenue Operations, Strategy, or a similar business partnering role
Proven experience supporting regional or global sales leaders in a fast-paced B2B SaaS or technology environment
Strong analytical and problem-solving skills with proficiency in CRM (e.g., Salesforce), forecasting tools, and Excel
Exceptional communication and stakeholder management skills with the ability to influence at all levels
Fluent in English; additional European languages are a plus
Based in London and willing to travel occasionally

Responsibilities

Own and drive the weekly and monthly forecasting process in partnership with leaders to ensure accuracy and accountability
Analyse pipeline health and conversion trends, providing actionable insights and recommendations
Lead large deal reviews to support opportunity qualification, value articulation, and commercial strategy
Partner with sales leadership on deal structuring, approvals, and navigating internal processes to drive velocity and win rates
Serve as a strategic advisor to senior European sales leaders, providing business performance insights and challenging assumptions where necessary
Collaborate cross-functionally with Finance, Enablement, Marketing, and Product to align regional strategy with company goals
Identify areas to improve efficiency and scalability in sales operations processes
Support annual planning processes including quota setting, territory design, and strategic initiatives
Work with a team of Analysts based in India to develop, enforce and act upon the reporting and tracking needed to run the business
Act as the point of contact for the European and APMEA Sales managers and assist them with QBRs, data analysis, operational issues and systems and tooling needs

Skills

Key technologies and capabilities for this role

Sales OperationsRevenue OperationsForecast AccuracyForecast ReviewsLarge Deal GovernanceSales PerformanceReportingTrackingStrategic ThinkingOperational Rigour

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position.

What are the key responsibilities for this role?

Key responsibilities include owning forecasting and pipeline management, leading large deal reviews and governance, serving as a strategic advisor to sales leaders, and collaborating cross-functionally.

What salary or compensation is offered for this Director role?

This information is not specified in the job description.

What is the team structure for this position?

You will work with a team of Analysts based in India to develop, enforce and act upon the reporting and tracking needed to run the business.

What kind of experience makes a strong candidate for this role?

A strong candidate is commercially minded, acts as a trusted advisor to senior sales leaders, combines strategic thinking with operational rigor, and has experience driving forecast accuracy and sales performance.

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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