[Remote] Director, Product Marketing at ChowNow

Remote

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurant Technology, Food Tech, SaaSIndustries

Requirements

Deep understanding of the importance of local restaurants and commitment to putting them at the center of everything
Recognition of the value of diversity and inclusivity, with commitment to progress and supporting everyone regardless of background
Ability to listen to team members' ideas and thrive in an environment that embraces individuality, where everyone's voice counts
Consistent willingness to go above and beyond, helping peers while excelling in own tasks, and raising hand to share smart ideas
Habit of setting clear ambitious goals, avoiding complacency, and seeking new opportunities and challenges

Responsibilities

Lead and scale the team: Manage and develop the product marketing function, building team capabilities, establishing best practices, and hiring talent for growth
Drive market intelligence and customer research: Conduct deep market analysis to understand customer needs, pain points, and buying behaviors; synthesize insights from customer interviews, competitive analysis, and market trends
Serve as the strategic bridge between Product, Growth Marketing, and Sales
Elevate frameworks, processes, and team capabilities for world-class product launches
Directly influence product strategy through customer insights
Refine product positioning for dual audiences (restaurant owners and diners)
Mature go-to-market playbooks to drive adoption
Strengthen voice of customer feedback loops to inform product roadmap decisions
Report directly to the Senior Vice President of Product
Directly manage a team of 2-3

Skills

Key technologies and capabilities for this role

Product MarketingProduct LaunchesCustomer InsightsGo-to-Market StrategyCross-Functional LeadershipProduct StrategyMarketing FrameworksTeam LeadershipSales EnablementGrowth Marketing

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a remote role based in the United States, though ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility.

What is the salary range for this position?

This information is not specified in the job description.

What are the key qualities you're looking for in candidates?

Candidates should put restaurants first, deeply understand their importance, and aim to help them thrive, while also celebrating diversity, recognizing inclusivity, committing to progress, and having an ability to listen.

What does the team structure look like for this role?

You will report directly to the Senior Vice President of Product and will directly manage a team of 2-3.

What is the company culture like at ChowNow?

ChowNow is mission-driven, focused on empowering independent restaurants, celebrating diversity and inclusivity, and committed to progress where everyone gets the support they need.

ChowNow

Online ordering system for independent restaurants

About ChowNow

ChowNow provides online ordering systems specifically designed for independent restaurants. Their service allows restaurants to integrate orders from multiple platforms, including their own websites, Facebook, Google pages, and ChowNow’s own site, into a single centralized hub. This means restaurant owners do not have to manage multiple devices for different order sources. Unlike many competitors that charge high fees for third-party services, ChowNow offers a commission-free model, making it a more affordable option for small to medium-sized independent restaurants. The company generates revenue through subscription fees and service charges, aiming to help restaurant owners streamline their ordering processes and improve the overall customer experience.

Santa Monica, CaliforniaHeadquarters

2011Year Founded

$62.3MTotal Funding

SERIES_CCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Comprehensive health plans

Remote office stipend

Mental health coverage

Parental & family leave

Student loan assistance

Employee stock incentive plan

401(k) savings plan

Pet insurance

Fitness stipend

Risks

Increased competition from convenience stores using voice AI technology.

Smart Answering service may face integration challenges with existing restaurant systems.

New leadership may lead to strategic shifts unsettling existing partnerships.

Differentiation

ChowNow offers commission-free online ordering, unlike competitors with high third-party fees.

The platform integrates orders from multiple sources into a centralized hub for restaurants.

ChowNow provides branded apps and marketing support, enhancing restaurant-customer connections.

Upsides

AI-driven voice technology can enhance customer service and reduce labor costs.

Partnership with Dining Alliance offers discounts, lowering operational costs for restaurant partners.

Acquisition of Cuboh improves order management efficiency and accuracy for restaurant partners.

Land your dream remote job 3x faster with AI

Try Jobo Free