Director, Product Management (US)

Position Overview

• Location Type: Not Specified
• Job Type: Full-Time
• Salary: Not Specified

PointClickCare is a leading North American healthcare technology platform focused on enabling meaningful care collaboration and real-time patient insights. With over 20 years of experience, the company aims to help create a world where providers and plans can confidently deliver frictionless care. PointClickCare has grown to over 2,200 employees, impacting millions across North America. Recognized by Forbes as a top 100 private cloud company and by Waterstone Human Capital as one of Canada’s Most Admired Corporate Cultures, PointClickCare is a leader in cloud-based healthcare software. The company offers numerous opportunities and a vibrant culture that empowers employees, providing a dynamic environment for career advancement and meaningful work.

Role: Director of Product Management - Health Plan and ACO Portfolio

As the Director of Product Management, you will lead the expanding Health Plan and ACO portfolio. Your responsibilities include transforming existing care-coordination, quality, and real-time data products into a growth engine, reshaping pricing and packaging, driving adoption of new add-ons, and calibrating product lines to meet market demands. This role requires a blend of commercial acumen and technical fluency, championing modern, outcome-focused product practices. You will guide teams in framing customer problems, conducting rapid experiments, measuring impact, and delivering results. You will also mentor Product Managers, establish clear discovery and delivery rhythms, and foster empowered cross-functional squads. Collaboration with engineering on the clinical-data platform and with Sales and Customer Success to achieve expansion and retention goals is key. This is an opportunity for individuals who excel at unlocking upside in industry-trusted SaaS platforms, coaching high-performing PMs, and navigating healthcare data complexity.

Key Responsibilities

• Develop and communicate an inspiring product vision and outcome-focused roadmap aligned with teams and executives to drive ARR growth, retention, and attach rate for care-coordination, quality, and clinical-data products.
• Coach empowered PM-UX-Engineering trios for each squad, setting clear OKRs and ensuring accountability for outcomes.
• Drive deep customer understanding through continuous discovery, rapid prototyping, user testing, and experiment design, coaching teams to validate desirability, usability, feasibility, and viability early.
• Analyze the competitive landscape, market trends, and regulatory shifts to inform differentiation, pricing, packaging, and product calibration.
• Collaborate closely with Engineering and UX partners to frame customer problems, test solution approaches, and iterate to achieve clear business and customer outcomes.
• Lead and support product commercialization and go-to-market activities in partnership with cross-functional stakeholders.
• Act as the portfolio's primary representative and advocate with Marketing, Sales, Customer Success, Compliance, and Finance, influencing stakeholders to drive results.

Qualifications & Skills

• Bachelor's Degree in business, computer science, or a healthcare-related field.