Director, Product Engagement at Visa

Atlanta, Georgia, United States

Visa Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Payments, Financial ServicesIndustries

Requirements

  • 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD
  • Strong account manager management background that has worked closely with Product teams
  • Ability to manage short term projects and lead or participate in testing and deployment of new product features

Responsibilities

  • Partner with key Visa internal teams such as Account Management, Specialist Sales and Regional Product to provide strategic VSCE Product support in North America
  • Foster and maintain strong, trusting relationships with VSCE white label partner banks, focused on gaining a deep understanding of their Commercial Card strategy and influencing their vision for card technology solutions, consistent with VSCE and other Visa product strategy focus areas
  • Maintain a deep understanding of the VSCE product strategy and roadmap to successfully position Visa Spend Clarity Enterprise in response to customer requirements
  • Participate in regular joint executive meetings to review strategic partnership opportunities and communicate the VSCE community roadmap
  • Work closely with the Spend Clarity Enterprise Product Leadership team to provide market feedback (in consideration of benefit to the overall community) to assist with prioritization, input to solutions designs with a regional lens to ensure they are fit for purpose, insight to internal and external factors that impact overall client sentiment, and inputs to commercialization decisions
  • Lead the VSCE Product Consultants in North America, responsible for managing tactical outcomes like managing enhancement requests, testing and deployment of new features
  • When required, provide testing and deployment support for new features and assist in coordinating activities between the Product and Service Delivery teams
  • Participate in cohesive, cross functional Visa teams to foster and maintain strategic relationships with VSCE white label clients to deliver solutions that drive commercial card growth
  • Serve as client engagement and 'voice of the customer' and assist the regions and sales teams with detailed discussions about VSCE
  • Understand the clients' broader Visa relationship including the use of other Visa products, the overall service experience and effectively manage issues/escalations

Skills

Product Management
Account Management
Client Relationship Management
Strategic Partnerships
Cross-functional Collaboration
Voice of the Customer
Issue Escalation
Project Management
Product Testing
Product Deployment
Commercial Card Solutions

Visa

Global digital payment network provider

About Visa

Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.

San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.

Risks

CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.

Differentiation

Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).

Upsides

Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.

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