Position Overview
- Location Type: Not specified
- Employment Type: Not specified
- Salary: Not specified
LivePerson is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
LivePerson fosters an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
LivePerson is redefining the future of customer engagement, and Voice is a critical part of that transformation. As a Senior Product Manager on our Voice team, you will own the delivery and adoption of LivePerson’s Voice AI, Voice Integrations, and first-party voice solutions. This is a pivotal opportunity to shape products at the heart of enterprise omnichannel strategy, in a market experiencing rapid innovation and explosive growth.
Voice is evolving faster than ever — from traditional telephony to AI-powered conversations — and LivePerson is uniquely positioned to lead this next wave. In this role, you won’t just build features — you’ll drive market-shaping innovation, helping the world’s largest brands create the voice experiences of tomorrow. If you’re passionate about Voice AI, product innovation, and building for real-world impact, we want you on our team.
Requirements
- Deep understanding of Voice AI technologies, ecosystems, and their role in omnichannel customer engagement.
- Proven end-to-end product management experience, from concept through launch and iterative growth.
Responsibilities
- Design forward-looking product strategies that anticipate customer needs, drawing from deep domain expertise, brand and partner feedback, and competitive insights.
- Define and drive a data-informed roadmap using customer feedback, usage analytics, and broader market research.
- Translate complex customer and business requirements into scalable, intuitive platform capabilities.
- Author comprehensive product strategy and requirements documents to guide development and cross-functional alignment.
- Lead the development of sophisticated technical products, working closely with UX and engineering to guide design and technical decisions.
- Prioritize and manage the backlog with a focus on balancing technical debt, defect resolution, and high-impact capability delivery.
- Drive overall execution and cross-team collaboration to accelerate go-to-market success.
Application Instructions
Not specified
Skills
LivePerson
Digital customer engagement and communication tools
About LivePerson
LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.