Director, Marketing Operations
SyndigoSalary not specified
Full Time
Expert & Leadership (9+ years)
Director, OSS Operational Efficiency (Hybrid) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- High School Diploma, GED or Equivalent Certification
- At least 5 years of experience in People Management
- At least 5 years of experience leading in process or project management
- At least 5 years of experience in strategic planning
- Leadership: Influencing, challenging, and enabling associates and leaders to significantly evolve and lead through change. Drive complex projects and programs by providing strategic direction
- Tech Fluency: Understand how to harness evolving technology to drive business outcomes and collaborate with Business Analysts, Operations, and Tech teams
- Curiosity: Challenge the way things work and think outside the box to develop transformative solutions
- Results Focus: Bias towards action, work in scaled agile frameworks, iterative delivery with focus on results
- Communication: Communicate and partner with team and stakeholders across all levels to manage, inform, and influence outcomes
- Analytical: Access and leverage data to build compelling stories on leverage points and investments
- Customer-Centric: Lead with human-centered design for decision making
- Preferred Qualifications
- Bachelor's Degree or military experience
- PMP, Lean, Agile or Six Sigma certification
- At least 7 years of experience delivering transformational initiatives through process or project management
- At least 7 years of experience in People Management
Responsibilities
- Identify and drive transformation improvements across US Card servicing footprint
- Lead the development of strategic roadmaps to harness platform capabilities for a global operational workforce
- Demonstrate leadership by leading a team of ~10 associates across multiple job families including process and OSS
- Work with analyst and product teams to leverage data and technology to improve tools for customer servicing agents
- Strengthen the analytical and critical thinking skills of the team to unlock solutions that transform Channels
Skills
Leadership
Strategic Roadmaps
Process Improvement
Data Analysis
Technology Fluency
Business Analysis
Change Management
Analytical Thinking
Critical Thinking
Project Management
Team Leadership
Stakeholder Collaboration
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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