Director of Revenue Operations at Relay

New York, New York, United States

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$204,000 – $240,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

7+ years of experience in revenue operations, partnering with Sales, Marketing, and Customer Success (Onboarding) teams, ideally within a startup or SaaS/fintech environment
Proven track record of influencing GTM strategy and driving effectiveness across processes, technology, metrics, data, and reporting
Skilled at creating and optimizing GTM strategies, along with cohesive processes, tooling

Responsibilities

Develop, implement, and optimize processes and cadences to drive alignment across Sales, Marketing, and Customer Success (Onboarding) teams
Leverage analytics to identify trends, anomalies, and revenue opportunities while collaborating with the Data team to measure and monitor new trends
Oversee all GTM processes, including process optimization, sales variable compensation, territory management, forecasting, and the operating cadence
Build and maintain the full tech stack across Sales, Marketing, and Customer Success (Onboarding), ensuring each team has the right tools to succeed while continuously identifying opportunities to drive efficiency and enhance performance through automation and AI
Build a quarterly RevOps roadmap that prioritizes the most critical opportunities and challenges, while regularly updating stakeholders on progress
Implement and enforce data quality controls to ensure that data is relevant, accurate, and reliable
Lead, manage, and mentor a high-performing operations team, fostering a culture of collaboration, innovation, and continuous growth
Plug into the operating system supporting the team and recurring responsibilities, assessing strengths and areas for improvement independently with a focus on critical strategic needs, and partner to translate them into actionable improvements to achieve revenue goals
Partner with Marketing to develop strategies to drive pipeline and conversion, including monitoring performance to drive actions that accelerate conversion from lead to deal
Design, test, and scale strategies that increase productivity, automate workflows, and drive efficiency across departments

Skills

Revenue Operations

GTM Strategy

Sales Operations

Process Optimization

Data-Driven Insights

Team Leadership

Customer Success

Finance Operations

Relay

Communication platform for workforce efficiency

About Relay

Relay is a communication platform aimed at improving workforce efficiency, especially for workers who do not have access to traditional communication tools or who use walkie-talkies. The platform utilizes Push-to-Talk (PTT) technology, which allows users to communicate instantly without the limitations of traditional walkie-talkies, such as limited range and security concerns. Relay includes features like GPS tracking, emergency alerts, and works on both mobile and desktop devices, all controlled through a voice interface. Unlike its competitors, Relay focuses on providing a subscription service that includes software integrations and regular updates to adapt to the changing needs of businesses. The main goal of Relay is to enhance communication for active workers, ensuring they can connect efficiently and safely.

Raleigh, North CarolinaHeadquarters

2015Year Founded

$46.7MTotal Funding

SERIES_BCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health, dental & vision

PTO

Paid sick leave

401(k) with 3% match

Paid parental leave

Connection & wellness credit

Equipment & tools

Flexible work environment

Free snacks & fun times

Risks

Emerging competitors like Apiture and Vantaca threaten Relay's market share.

Rapid AI translation advancements by others could outpace Relay's TeamTranslate feature.

Reliance on Series B funding may lead to financial instability if growth targets aren't met.

Differentiation

Relay offers real-time language translation for frontline teams, enhancing communication efficiency.

The platform integrates GPS tracking and emergency alerts, ensuring worker safety and coordination.

Relay's voice interface eliminates the need for traditional bulky walkie-talkies, improving mobility.

Upsides

Relay's Series B funding of $35M supports growth in productivity and safety features.

The demand for cloud-based communication platforms is rising, benefiting Relay's scalable solutions.

Advancements in voice interface technology enhance Relay's user interaction and accessibility.

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