Director of Professional Services (North America) at Akita Software

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Financial Software, SaaSIndustries

Requirements

Leadership experience in building, leading, and inspiring distributed teams of Project Managers and Consultants
Expertise in owning Professional Services P&L, including revenue forecasting, margin management, and utilization optimization
Proven track record in overseeing client and partner delivery (implementations, advisory, managed services) with focus on consistency, quality, and scalability
Ability to act as executive sponsor for strategic client programs, providing guidance, governance, and risk mitigation
Experience driving operational excellence through process improvement, performance metrics, and continuous improvement initiatives
Knowledge of promoting delivery methodologies aligned with global standards and best practices
Skills in partnering with Sales and Client Success for scoping, pricing, negotiation, and positioning services
Capability to strengthen client relationships through executive sponsorship, thought leadership, and strategic collaboration
Experience supporting renewals and expansions by demonstrating business outcomes
Ability to collaborate with Client Success leadership for seamless client experiences, scalable engagement models, and proactive success plans

Responsibilities

Build, lead, and inspire a distributed team of Project Managers and Consultants across North America
Foster a culture of accountability, collaboration, and continuous improvement emphasizing client success and professional growth
Hire, mentor, and develop high-performing talent, providing clear career paths and individual development plans
Champion diversity and inclusion, empowering team members to contribute unique strengths
Be a visible advocate for Professional Services to internal stakeholders and in executive-level client/partner engagements
Own regional Professional Services P&L, including revenue forecasting, margin management, and utilization optimization
Oversee all aspects of client and partner delivery (implementation, advisory, managed services) ensuring consistency, quality, and scalability
Act as executive sponsor for strategic client programs, providing guidance, governance, and risk mitigation
Drive operational excellence through process improvement, performance metrics, and continuous improvement initiatives
Promote adoption of Aptitude’s delivery methodology, aligning with global standards and best practices
Partner with Sales and Client Success to define and position services as a key market differentiator
Contribute to scoping, pricing, and negotiation of services engagements for profitable growth and client value
Strengthen client relationships through executive sponsorship, thought leadership, and strategic account collaboration
Support renewal and expansion opportunities by demonstrating measurable business outcomes and advisory value
Partner with Client Success leadership for seamless client experiences from implementation to adoption and value realization
Collaborate on scalable client engagement models and proactive success plans driving retention and expansion
Align delivery excellence with client outcomes, ensuring Professional Services' central role in long-term client success

Skills

Professional Services

Project Management

Team Leadership

Client Implementation

Delivery Excellence

SaaS

Financial Management

Strategic Oversight

People Management

Operational Strategy

Akita Software

API observability and service mapping tools

About Akita Software

Akita Software provides tools for API observability and service mapping, helping businesses visualize and manage the interactions between their software services. This allows companies to quickly identify and resolve issues without needing extensive manual documentation. The platform is particularly beneficial for tech professionals like developers and security engineers who maintain complex service ecosystems, especially in environments using microservices architectures. Akita operates on a subscription-based model, where clients pay for continuous monitoring and mapping of their API interactions. This service helps clients catch cross-service issues faster and understand root causes without manual inspection. By simplifying API management and improving service reliability, Akita aims to support tech companies in streamlining their operations.

San Mateo, CaliforniaHeadquarters

2018Year Founded

$4MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1-10Employees

Risks

Postman's acquisition may lead to integration challenges for Akita.

Increased competition from Postman could overshadow Akita's offerings.

Potential talent attrition due to changes post-acquisition.

Differentiation

Akita specializes in API observability and service mapping for complex ecosystems.

The company offers automated service mapping, reducing manual documentation efforts.

Akita's tools help quickly identify and resolve cross-service issues.

Upsides

Growing demand for API observability tools due to microservices adoption.

Increased interest in automated service mapping for improved system reliability.

Rising importance of security in API management boosts Akita's relevance.

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