Director of Professional Services - Boston at Akita Software

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Financial Services, SaaSIndustries

Requirements

Based in Boston (hybrid role)
Leadership experience in professional services, including building and scaling delivery organizations
Expertise in financial management, P&L ownership, revenue forecasting, margin management, and utilization optimization
Experience in client implementations, advisory, and managed services
Ability to act as executive sponsor for strategic client programs, providing guidance, governance, and risk mitigation
Strong people leadership skills, including hiring, mentoring, and developing high-performing talent
Commitment to diversity, inclusion, and fostering a culture of accountability, collaboration, and continuous improvement
Experience representing professional services in executive-level client, partner, and internal stakeholder engagements
Knowledge of SaaS business models and global partner ecosystems

Responsibilities

Build, lead, and inspire a distributed team of Project Managers and Consultants across North America
Foster a culture of accountability, collaboration, and continuous improvement emphasizing client success and professional growth
Hire, mentor, and develop high-performing talent, providing clear career paths and individual development plans
Champion diversity and inclusion, ensuring team members feel empowered to contribute
Be a visible advocate for Professional Services to internal stakeholders and in executive-level client and partner engagements
Own regional Professional Services P&L, including revenue forecasting, margin management, and utilization optimization
Oversee all aspects of client and partner delivery (implementation, advisory, managed services), ensuring consistency, quality, and scalability
Act as executive sponsor for strategic client programs, providing guidance, governance, and risk mitigation
Drive operational excellence through process improvement, performance metrics, and continuous improvement initiatives
Promote adoption of Aptitude’s delivery methodology, aligning with global standards and best practices
Partner with Sales and Client Success to define and position services as a key differentiator
Contribute to scoping, pricing, and negotiation of services engagements for profitable growth and client value
Strengthen client relationships through executive sponsorship, thought leadership, and strategic account collaboration
Support renewal and expansion opportunities by demonstrating measurable business outcomes and advisory value
Partner with Client Success leadership for seamless client experiences from implementation through adoption and value realization
Collaborate on scalable client engagement models and proactive success plans to drive retention and expansion
Align delivery excellence with client outcomes

Skills

Professional Services

Project Management

Client Implementation

Team Leadership

Delivery Excellence

SaaS

Financial Management

Strategic Oversight

Operational Strategy

People Leadership

Akita Software

API observability and service mapping tools

About Akita Software

Akita Software provides tools for API observability and service mapping, helping businesses visualize and manage the interactions between their software services. This allows companies to quickly identify and resolve issues without needing extensive manual documentation. The platform is particularly beneficial for tech professionals like developers and security engineers who maintain complex service ecosystems, especially in environments using microservices architectures. Akita operates on a subscription-based model, where clients pay for continuous monitoring and mapping of their API interactions. This service helps clients catch cross-service issues faster and understand root causes without manual inspection. By simplifying API management and improving service reliability, Akita aims to support tech companies in streamlining their operations.

San Mateo, CaliforniaHeadquarters

2018Year Founded

$4MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1-10Employees