Paddle

Director of Product Design

United Kingdom

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, SaaS, Payment InfrastructureIndustries

About Paddle

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.

What You'll Do

Lead with Vision and Strategy

  • Lead and scale our Product Design team as we continue to grow, providing clear direction and fostering a collaborative, high-performing culture
  • Drive design strategy that aligns with business objectives and delivers exceptional customer experiences across our product portfolio

Cross-Functional Leadership

  • Partner closely with Product & Engineering teams and key stakeholders to ensure seamless execution from concept to launch
  • Champion design thinking across the organization, influencing product roadmaps and strategic decisions

Deliver Impact

  • Focus relentlessly on customer and business outcomes, using data and user insights to inform design decisions and measure success
  • Craft world-class customer experiences that delight users and drive meaningful business results

Build and Develop Talent

  • Grow and mentor a talented design team, providing coaching, career development, and creating pathways for advancement
  • Foster a culture of design excellence where creativity, collaboration, and continuous learning thrive

Drive Innovation

  • Embed cutting-edge AI prototyping tools into our design process, staying ahead of industry trends and enhancing team productivity

We'd Love to Hear From You If

  • You've successfully led product design teams at scale-up tech companies, with experience navigating rapid growth and evolving challenges
  • You have deep experience working across both consumer-facing and back-office products, understanding the unique design considerations for different user types and contexts
  • You're passionate about building teams, driving results, and creating products that users love
  • You love working in a fast-paced, dynamic, high-growth environment

Why You'll Love Working at Paddle

  • We’re a diverse, growing group of Paddlers who pride ourselves on our transparent, collaborative and respectful culture.
  • We live and breathe our values, which are:
    • Paddle for others
    • Paddle together
    • Paddle simply
  • We offer a full suite of benefits, including attractive salaries, stock options, unlimited holidays, enhanced parental leave, retirement plans, private healthcare and well-being initiatives.
  • We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

Connecting at Paddle

  • We’re a ‘digital-first’ company, which means our Paddlers always have the freedom to choose where, when and how they work within our hub locations.
  • We recognize that where our Paddlers do their best work is a personal choice.

Location Type

Remote

Employment Type

FullTime

Diversity & Inclusion

Everyone is welcome at Paddle. At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Skills

Product Design
Team Leadership
Design Strategy
Customer Experience
Cross-functional Collaboration
Product Roadmaps
User Insights
AI Prototyping
Scale-up Tech

Paddle

Platform for SaaS billing and compliance

About Paddle

Paddle simplifies software sales for SaaS companies by providing a platform that manages billing, payments, tax compliance, and customer support. Its tools allow developers to focus on product development instead of administrative tasks. Paddle's all-in-one solution includes payment processing, subscription management, invoicing, and compliance with international tax laws, helping clients streamline operations and scale efficiently. The company earns revenue through transaction fees and subscription plans, aligning its success with that of its clients. Paddle's platform is flexible, easy to configure, and offers extensive API documentation for seamless integration. It also supports webhook notifications for real-time updates. The goal of Paddle is to be a vital partner for software companies aiming to grow internationally while managing the complexities of tax and compliance.

London, United KingdomHeadquarters
2012Year Founded
$283.4MTotal Funding
SERIES_DCompany Stage
Enterprise Software, FintechIndustries
201-500Employees

Benefits

Competitive compensation & share options
Private healthcare & mental health coaching
Flexible time off
Learning & development
Family leave
Wellbeing points
Transportation subsidies
Home workstation budget

Risks

Emerging payment platforms may erode Paddle's market share.
Slower SaaS industry growth could impact Paddle's transaction-based revenue model.
Rising churn rates in SaaS could lead to decreased revenue for Paddle.

Differentiation

Paddle offers a unique Merchant of Record model for SaaS companies.
The platform integrates billing, payments, and tax compliance into a single solution.
Paddle's API and webhook features enable seamless integration for developers.

Upsides

Paddle's AI Launchpad supports the growing trend of AI-powered SaaS solutions.
The new billing features cater to the demand for hyperlocalised payments.
Paddle's all-in-one platform is attractive amid rising churn rates and tighter budgets.

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