Director of People Operations & Employee Relations

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SoftwareIndustries

Requirements

The candidate should possess over 8 years of progressive HR experience, with a minimum of 4 years specifically in employee relations, investigations, and HR compliance. A minimum of 3 years of leadership experience managing and developing HR or ER professionals is required. Deep knowledge of U.S. and Canadian employment laws is essential, with global experience being a strong plus. Proven experience in building or scaling employee programs within high-growth or highly regulated companies, especially with distributed teams, is highly valued. Strong investigation skills, exceptional communication and mediation abilities, high integrity, discretion, a strategic mindset with strong execution capabilities, and a collaborative approach are also necessary qualifications.

Responsibilities

The Director of People Operations & Employee Relations will lead the business-facing People Operations team, overseeing employee and leader support throughout the employee lifecycle, including data management, policy interpretation, leave administration, and general intake. They will build and scale operational processes for efficient service delivery and a seamless employee experience, fostering collaboration across People Operations, HRBPs, and COEs. Additionally, they will design and lead a proactive, scalable ER framework for investigations, performance management, conflict resolution, and corrective actions. This role involves serving as a senior advisor and escalation point for complex employee relations matters, partnering closely with Legal and HRBPs, and leading continuous improvement of employee investigations to ensure fairness, timeliness, documentation, and legal compliance. Identifying ER trends and risks through data analysis is also a key responsibility.

Skills

Employee Relations

HR Compliance

Investigations

People Operations

HR Leadership

Performance Management

Risk Management

Conflict Resolution

HR Policy Development

Change Management

1Password

Password management and secure access solution

About 1Password

1Password provides a password management and secure access solution that helps businesses manage and protect their sensitive information. The platform allows employees to securely access applications and share important data like logins and documents while keeping other information private. It operates on a subscription model, offering various plans to meet the needs of different organizations. 1Password integrates with existing identity and access management systems such as Azure AD and Okta, enabling automatic employee provisioning and enhancing security without disrupting workflow. The goal of 1Password is to help businesses improve their cybersecurity measures while ensuring ease of use and maintaining productivity.

Toronto, CanadaHeadquarters

2005Year Founded

$894.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

👶 Maternity and parental leave top up programs

👟 Wellness spending account

🏝 Generous PTO policy

💖 Company-wide wellness days off scheduled throughout the year

🧠 Complimentary Headspace membership

🩺 Comprehensive health coverage

📈 Employee stock option program for all full time employees

💸 Retirement matching program

💡 Training budget, 1Password University access, and learning sessions

🔑 Free 1Password account (and friends and family discount!)

🤝 Paid volunteer days

🌎 Employee-led DEI&B programs and ERGs

🏠 Fully remote environment

🏆 Peer-to-peer recognition through Bonusly

Risks

Emerging competitors offer similar features at lower prices, threatening market share.

Potential IPO delays could impact financial strategy and growth plans.

Integration challenges with Trelica may lead to operational inefficiencies.

Differentiation

1Password offers AES 256-bit encryption for secure password management.

The platform integrates seamlessly with IAM systems like Azure AD and Okta.

1Password provides customizable search and organization features for user convenience.

Upsides

Growing demand for passwordless authentication boosts 1Password's innovation opportunities.

Partnerships with Microsoft and Google expand 1Password's market reach.

Remote work trends increase the need for secure access management tools.

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