Director of Global Commercial Sales at PagerDuty

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Digital OperationsIndustries

Requirements

5+ years of progressive sales leadership experience with direct responsibility for revenue targets and team management in a B2B SaaS environment, with demonstrated success implementing digital-first sales approaches and automation technologies
Demonstrated success in building a high-performing, metrics-driven SDR/BDR function
Proven track record of owning and consistently delivering against revenue numbers with experience managing forecasting processes and providing accuracy

Responsibilities

Lead and scale a global team of Sales Development Representatives, Business Development Representatives and Sales Representatives focused on commercial (SMB, VSB, MidMarket) acquisition and expansion as well as cover enterprise acquisition
Develop and execute comprehensive strategies that prioritize agentic tools, automated sequences, and digital engagement
Own and deliver against new business and expansion revenue forecasts with weekly accuracy and accountability
Design and implement processes that leverage our agentic SDR tool as the primary driver of initial prospect engagement, qualification, and nurturing while ensuring human sellers step in at optimal conversion points to maximize pipeline efficiency
Leverage advanced Salesforce capabilities and sophisticated email sequences to create seamless, automated customer journeys
Partner with our programs team to build and optimize automated email programs, chatbot interactions, and digital touchpoints which span across acquisition and expansion lifecycle moments
Monitor tool performance (including agentic tools), analyze effectiveness metrics, and continuously refine automated prospecting, qualification, and nurturing workflows
Establish clear protocols for when and how human reps engage in the sales process, ensuring seamless handoffs from agentic tools to human representatives. Focus human efforts on high-value activities that require personal touch and relationship building
Work collaboratively with Marketing, Sales Operations, Customer Success, and Product teams to optimize digital lead flow to attain quarterly new + expansion targets
Establish comprehensive reporting frameworks that provide actionable insights into agentic tool performance, digital engagement metrics, and human intervention points to be shared across Commercial leadership team as well as senior leadership across sales and marketing
Coach and develop a team of junior sales representatives to grow their sales careers at PagerDuty and beyond

Skills

Key technologies and capabilities for this role

Sales LeadershipRevenue ForecastingSales StrategyDigital SalesAI ToolsAutomationSales ProcessesTeam ManagementSMB SalesMidMarket SalesPipeline GenerationCustomer AcquisitionExpansion StrategiesMetrics OptimizationAgentic Tools

Questions & Answers

Common questions about this position

What team will I be leading in this role?

You will lead a global team of Sales Development Representatives, Business Development Representatives, and Sales Representatives focused on commercial (SMB, VSB, MidMarket) acquisition and expansion, as well as enterprise acquisition.

What are the key responsibilities of the Director of Global Commercial Sales?

Key responsibilities include leading and scaling a global sales team, developing strategies with agentic tools and automation, owning revenue forecasts, designing processes leveraging agentic SDR tools, and partnering with Marketing and Sales Operations.

What kind of workplace culture does PagerDuty offer?

PagerDuty offers a flexible, award-winning workplace where you'll collaborate with kind and ambitious people while tackling complex problems.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What salary or compensation does this role offer?

This information is not specified in the job description.

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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