Director of Digital – .com & App Production at AT&T

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

15+ years in digital production within an agency, client, or studio environment
10+ years in senior account management for enterprise-level brands
Experience overseeing .com and/or mobile app initiatives end-to-end
Familiarity with Workfront or other project management software, Figma, and the Adobe suite of apps — able to manage teams using them and understand how workflows connect
Experience in retail, telecom, or other complex, high-volume industries preferred
Exceptional leadership, communication, and client relationship skills across all levels of a traditional hierarchical organization
Demonstrated success in fast-paced, deadline-driven environments with evolving priorities
A polished, executive presence with the ability to inspire confidence internally and externally
Bachelor’s degree (BS/BA) desired. 15+ years of related experience
Self-starter who thrives in deadline-driven environments, manages ambiguity with ease, and confidently manages up, across, and through teams
Experience mentoring and coaching large enterprise teams of 20+ members, driving performance, growth, and accountability. Successfully managed nearshore and offshore teams to improve efficiencies
Office presence of a minimum of 5 days per week in Dallas location. No relocation offered

Responsibilities

Oversee .com and mobile app production workflows, aligning deliverables to client objectives and business outcomes (Digital Workflow Leadership)
Serve as the senior account lead for enterprise-scale digital programs, acting as the main point of escalation and strategic partner (Enterprise Account Management)
Coordinate cross-functional teams—creative, UX, and operations—to ensure seamless execution (Operational Direction)
Oversee teams using Workfront and Figma, ensuring effective integration of creative and operational workflows (Workflow Tools Oversight)
Partner with clients, agencies, and cross-functional internal teams to define, track, and achieve success metrics (Success Definition)
Manage up to the Head of Studio, delivering concise, clear progress updates and recommendations (Executive Communication)
Lead, mentor, and coach large enterprise teams of 20+ members (Team Leadership)
Provide clarity in ambiguous situations, proactively identifying risks and solutions (Problem Solving)
Maintain strong client relationships as the senior point of contact for the account, translating business goals into actionable workstreams, aligning teams, and ensuring delivery meets creative and operational standards

Skills

Workfront

Figma

Digital Production

Account Management

Workflow Management

Enterprise Program Management

Cross-functional Coordination

Client Relationship Management

Mobile App Production

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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