Director, Manila Sales at Dialpad

Pasig, National Capital Region, Philippines

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, CommunicationsIndustries

Requirements

Energetic and motivated sales leader who thrives in fast-paced environments
Passionate about helping businesses transform their communications
Resourceful, collaborative, and results-driven mindset
Possesses traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic
Experience leading VSB (1–9 employees), SMB (10–30 employees), and scaling teams like T-Mobile Manila
Ability to recruit, coach, and mentor high-performing Sales Managers and AEs
Strong cross-functional collaboration with Sales, Marketing, Product, Channel teams, Sales Engineers, and global stakeholders
Data-driven with market insights for strategy and growth
Based in Pasig City, Metro Manila Office (reports to Area Vice President, Manila Sales)

Responsibilities

Oversee Manila Small Business Sales Divisions as a 2nd-line leader, including Traditional VSB (1–9 employees): driving growth, optimizing processes, and mentoring managers for consistent performance and new business wins
Scale T-Mobile Manila team: sustain high engagement and deliver ambitious growth targets in collaboration with global stakeholders
Drive SMB (10–30 employees) growth and retention: maximize expansion opportunities and strengthen full-cycle account management
Build and develop talent: recruit, coach, and mentor Sales Managers and AEs to create a strong pipeline of future leaders
Engage in the sales cycle: provide executive alignment, strategic leadership, and hands-on support to win key deals
Shape strategy: contribute to planning, pipeline creation, and process optimization to accelerate SMB growth
Drive innovation: experiment with new prospect engagement strategies, enhance win rates, and elevate customer experience
Deliver results: plan and execute sales strategies to exceed projections, leveraging data and cross-functional collaboration for market insights and growth
Optimize operations: improve tools, systems, and processes to increase efficiency

Skills

Sales Leadership

Team Management

Customer Engagement

Lead Generation

Coaching

Recruiting

Market Insights

Data-Driven Strategies

Cross-Functional Collaboration

Dialpad

AI platform for customer engagement and collaboration

About Dialpad

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

San Ramon, CaliforniaHeadquarters

2011Year Founded

$437.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Risks

Emerging AI-driven platforms could erode Dialpad's market share.

Integration challenges from Surfboard acquisition may disrupt operations.

Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

Differentiation

Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.

Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.

Dialpad's continuous innovation and fast feature releases set it apart from competitors.

Upsides

Dialpad's acquisition of Surfboard enhances its workforce management capabilities.

Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.

Launch of business-specific AI models provides a competitive edge in sales conversations.

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